Smart B is for Smart Bangladesh " Bussiness "

1. Representing the technological agenda in staff meetings and when making hiring decisions2. Maintain current knowledge of technology landscape and developments3. Consolidate our technology platforms and create plans for eachTrack, analyze and monitor technology performance metrics4. Identify new areas of digital marketing opportunities and create plans to implement them for us and our clients5. Take the initiative in thought leadership, innovation and creativitySpearhead IT projects to increase our market reach and improve our USPOversee all system design and changes in system architecture

To create a national digi economy that goes with the youth by the youth

1. Managing and directing the research and development programs to meet organizational needs and to capitalize on potential new Ideas. 2. Developing and implementing research and development procedures and techniques. Oversees complex research projects, analyzes results and provides recommendations based on findings.

# Impacting the process of making A Logistic Managment system that helps SME's with proper delivery support.# Looking After the Web Applications and Developing them to ensure growth of operation and Bussiness # Analysing Market Data and Influencing Managment to take better decisions on Digital Platforms#Creating Flowchart for Different operations in our workforce#Manging Digital Platforms Contents# Collaborating between BAY IT , Formosa Express , DigiBangla and Upcoming few more

1. Understanding the Requirement of the Business2. Possibilities of solving problems through Systems3. Presentation & Public Speaking to explore the new Ideas4. Elaborate the Details of Different Project5. Supporting the Project Implementation6. Finding Functional Requirements and Non-Functional Requirements7. User Acceptance Testing8. Technical Writing, Decision Making & Problem Solving9. Maintenance of System and Operations10. Being a Team Member

* Develop and manage digital marketing campaigns* Oversee the social media strategy* Manage and maintain the organisation's website* Write and optimize content for the website and social networking accounts* Track and analyse website traffic flow and provide regular internal reports* Attain key performance indicators such as reducing the website bounce rate, increasing dwell time or improving conversion* Continually work on the Search Engine Optimization of the website* Create online banner adverts and oversee pay per click (PPC) ad management* Write copy for email marketing campaigns* Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing*Own day to day activities of the e-commerce platform and all online sales efforts*Take responsibility for meeting online sales plans and tracking individual accounts monthly sales targets*Maintain relationships with e-commerce retail partners and manage partner/client expectations*Coordinate site content strategy and updates i.e. product pages, new and existing landing pages, product changes/updates/launches, etc. on RSL website and with e-retail partners*Work with retail e-commerce partners to obtain analytics on retailer programs as well as overall sales goals/strategies* Attend product launches and networking events* Identify and manage service providers including payment gateways, fulfillment houses, tele-marketing services.Support the team on other duties as required.

1. Working with Senior Management to drive and influence business decisions, explore new and innovative ways to drive profitable website traffic and develop our team.2. Ensuring the website is running at optimal performance for a successful customer experienceDrive changes across the business towards an offline and online environment .3. Work alongside the eCRM manager to integrate customer touch-points with online incentives to create a seamless experience4. Align ecommerce activity with the digital calendar.5. Manage Google , Linkedin, Facebook to harmonize promotions6. Develop relationships with retailers and eretailers with promotional content calendar7. Manage and implement content via a CMS platform8. Work closely with our SEO team to ensure the website performs at its optimal rate for organic traffic

1. Ensuring all products and categories are correctly and effectively merchandised on the website to optimize the customer experience and sales.2. Daily review of the website to check and optimize merchandising along with conducting regular reviews of all parts of the website.3. Manage the creation of new listings, ensuring products are set up and merchandised correctly and effectively4. Timely execution of weekly web content campaign updates, to maximize customer engagement and revenue opportunities.5. Execute price changes as requested and monitor any issues to ensure competitive pricing as well as protecting the margin.6. Optimizing on-site search as well as the cross and up-sell capabilities of products on the site to drive average order value.7. Work with the Merchandising team to flag any issues to help manage sufficient stock levels8. Help manage the creation of high quality product content for the benefit of our customers and as primary driver for long-term SEO benefits.9. Prepare weekly reporting and insight to help the business understand performance, identifying issues and trading trends and providing action steps10. Undertake market analysis and competitor analysis and monitor competitor activity11. Work with our head office departments and our stores to optimize the experience for customers across all channels12. Support the Ecommerce manager on a wide range of operational tasks - including ad-hoc change request, discount mechanics, bulk orders and corrections.

1. Taking ownership of customer issues reported and seeing problems through to resolution2. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues3. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

1. Installation & configuration of a company’s computer hardware operating systems and applications.2. Maintenance and monitoring of computer networks and systems.3. Logging the queries of customers and employees.3. Analysis of call logs in order to discover any underlying issues or trends.4. Diagnosing and solving hardware or software faults.5. Testing and evaluating new technology.6. Performing electrical safety checks on the company’s computer equipment.Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

UISC (Formerly UDC) is playing important role in providing e-services to the rural grass root people with minimum costs. It provides all sorts of government services like- TR / Kabikha information, passport form, birth registration certificate, printing facilities etc. Through the delivery of e-services to the general people, UDC minimizes gap between govt. and people. It also plays a significant role for establishing the framework of e-governance which ultimately will lead to good governance in Bangladesh. This study has attempted to assess the current status of e-service(s) and what would be the prospective of e-service(s) by minimizing gap. It has also endeavored to identify the barriers/challenges to adopt public e-service(s) in UDC.