Neeka (Dominique) Toran Email & Phone Number

Provide support to the management team within the UI Benefits Section, which includes direct support for 1 Business Operations Manager 3, indirect support for several other managers ranging from Business Operations Manager 2s and Compliance and Regulatory Manager 1s and 2s, and indirect support for UI Benefits staff. Consult with the Deputy Director, managers, and non-management staff to ensure the efficient operations of the section. Oversee the planning and monitoring of operations of the physical facilities within the section, including equipment and supply needs. Arrange out-of-state and in-state travel accommodations, including air travel reservations, hotel reservations, and meeting/conference room reservations, ensuring that corresponding expenditures are within state price agreements or GSA rates.Prepare agendas and minutes for meetings and facilitate meetings as needed.Act as a resource to and work on special projects for managers and other staff within the UI Benefits section. Execute and instruct others in placing orders for supplies and equipment needs. Follow up on management approval and receipt of orders. Oversee and assist in budget tracking and record-keeping systems. Monitor monthly and quarterly expenditure reports to ensure the expenditures are within budget allowance.Assist the Deputy Director and other UI Benefits managers as needed. Advise and serve as a resource to clerical staff in the Benefits section and the agency. Coordinate projects with vendors working on changes for equipment and physical facilities. Files include correspondence, directives, confidential personnel records, such as performance appraisals, position descriptions, disciplinary actions, attendance records, and other data necessary for management to appraise efficiency for individual units and workers and for budget preparation and monitoring. Organize, maintain, and work to protect UI Benefit information in both electronic and paper forms

Salem, Oregon, United States

Provide support to assist a high volume of customers (claimants/employers) via telephone, email, and/or computer software systems. Provide unemployment insurance benefits to eligible unemployed Oregonians by processing unemployment insurance benefit claims and assisting claimants and employers with the unemployment insurance benefit process. Responsible for my own actions and a commitment to perform tasks assigned to me such as enter initial claims, weekly cert's, issues, etc.Ability to multi-task, remain productive and deliver work on time.Ability to efficiently and effectively use data, critical thinking, and analytical reasoning to gather information and apply laws, rules and polices to solve problems and make decisions.Receive requests for hearing from claimants/claimant representatives, employer/employer representatives.Analyze requests for hearing to determine issue(s) involved and whether accompanying documentation corresponds to those issues and is sufficient to be referred to the OAH.Communicate with agency staff by mail, telephone, e-mail or fax to gather other supporting documents.Assess special processing requirements and recognize the need for technical review on unique or complex cases; makes first-level assessment of problem and routes to lead worker, Compliance Specialist or supervisor for evaluation and instructions.Key data fields independently selected from request for hearing and accompanying documents to establish date of appeal, case type, names and addresses of interested parties and their representatives.Set hearing in Compliance Specialists Calendars, by keying reference number, date and time. Verify calendar coding and includes any additional coding for case-specific information.Communicate with OAH to verify status of cases and addresses rescheduling of continued or postponed cases.Receive OAH final orders, EAB decisions, COA appellant judgements and records outcome in agency computerized claim system

Wilsonville, Oregon, United States

Provide support to assist a high volume of customers (claimants/employers) via telephone, email, and/or computer software systems. Provide unemployment insurance benefits to eligible unemployed Oregonians by processing unemployment insurance benefit claims and assisting claimants and employers with the unemployment insurance benefit process. Responsible for my own actions and a commitment to perform tasks assigned to me such as enter initial claims, weekly cert's, issues, etc.Ability to multi-task, remain productive, deliver work on time and calm in pressured environments.Willing to learn new tasks with positive and negative feedback.Ability to efficiently and effectively use data, critical thinking, and analytical reasoning to gather information and apply laws, rules and polices to solve problems and make decisions.Communicate with agency staff by mail, telephone, e-mail or fax to gather other supporting documents.Assesses special processing requirements and recognizes the need for technical review on unique or complex cases; makes first-level assessment of problem and routes to lead worker, Compliance Specialist or supervisor for evaluation and instructions.Handles customer inquiries and complaints in person or by phone promptly and courteously.Provide program support by composing and typing letters, memos, and other related correspondence. Review incoming documents and forward to Compliance Specialist as needed.Other duties assigned by supervisor to balance the workload within the work unit.

Tualatin, Oregon

• Serves patients by greeting and helping them and scheduling appointments.• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.• Comforts patients by answering patients’ questions and maintaining the reception area.• Ensures availability of treatment information by filing and retrieving patient records.• Maintains patient accounts by obtaining, recording, and updating personal and financial information.• HIPAA compliant by maintaining confidentiality of medical, personal, and financial information.• Maintains operations by following policies and procedures, reporting needed changes.• Contributes to team effort by accomplishing related results as needed.• Trained in obtaining referrals and authorizations.

Portland, Oregon Area

• Work in several different Software Programs including Chiro Touch, Chiro Fusion, Genesis, etc.• Work with multiple clinics at a time• Medical billing for Medicare, Major Medical Insurances, and Personal Injury/Workers Comp. Insurances• Communicate with clinic’s regarding accounts receivable issues and billing errors needing correction • Upload EDI’s and work EFT’s • Post payments and work EOB’s• Balance daily and monthly payment logs• Answering, transferring and taking messages as calls come in.

Salem, Oergon

• Provide for patient’s personal hygiene, grooming, and comfort needs, i.e., toileting and elimination, baths, backrubs, shampoos, shaves, bed baths, tub baths or showers, skin and nail care, and oral hygiene.• Promote a safe environment during care.• Utilize infection control measures such as hand washing and use of personnel protective equipment.• Observe and report the condition of patient/client to the appropriate supervisor.• Work in a team environment to effectively deliver the care and assistance to patients and staff.• Assist with ambulation, transfers and range of motion exercises.• Perform patient-related procedures such as but not limited to: measuring and documenting intake and output; blood glucose monitoring; urine specimen collections; measurements of vital signs; and weight.• Administers non-medicated enemas, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths.• Safely apply and monitor the safe use of physical restraints as directed.• Transport patients and equipment within the facility as necessary.• Complete other assignments as requested and assigned.• Had access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Wilsonville, Oregon

• Helped with grooming, including shaving, personal hygiene, bathing, dressing, and walking. • Prepared meals, light housekeeping, grocery list and shopping, and running errands. • Provided clients companionship; going for walks, play games, and visiting. • Transportation to doctor’s office, hair/nail appointment, grocery store, etc.

Mt. Angel, Oregon

• Checked vital signs and weight; recorded intake and output information. • Documented actions by completing forms, reports, logs, and records. • Provided patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisted with travel to the bathroom; helped with showers and baths. • Assisted with activities of daily living by serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals. • Maintained work operations by following policies and procedures.

• Check on residents every 2 hours, make sure their safe. • Assist residents with grooming, housekeeping, transfers, toileting, etc.

• Server: Take food orders, pre-bus tables, side chores• Assistant Manager/Hostess: Supervise servers and bussers, make sure all side work is done properly, open up dining room, seat residents as they come in, fill water and coffee's, sort through meal tickets, keep track of every meal for every resident