Neel Chiplunkar Email & Phone Number

Pune, Maharashtra, India

As a Business Data Analyst at Aqua, I play a critical role in monitoring and analyzing nearly every facet of the business to drive strategic decision-making and enhance overall performance. My responsibilities encompass a broad range of activities designed to support and optimize our operations across multiple functions.Key Responsibilities:Comprehensive Data Monitoring:•Oversee data collection and management processes across various departments including sales, finance,… Show more As a Business Data Analyst at Aqua, I play a critical role in monitoring and analyzing nearly every facet of the business to drive strategic decision-making and enhance overall performance. My responsibilities encompass a broad range of activities designed to support and optimize our operations across multiple functions.Key Responsibilities:Comprehensive Data Monitoring:•Oversee data collection and management processes across various departments including sales, finance, operations, and marketing.•Ensure the accuracy and reliability of data through rigorous validation and cleaning procedures.In-Depth Analysis and Reporting:•Analyze extensive data sets to uncover trends, patterns, and insights relevant to the business.•Develop and maintain detailed reports and dashboards that provide actionable insights and key performance indicators (KPIs) to guide strategic decisions.Strategic Insights and Recommendations:•Collaborate with different teams to understand their data needs and deliver tailored analytical support.•Conduct ad-hoc analyses to address specific business questions and provide recommendations for operational improvements and strategic initiatives.Effective Communication:•Present complex data findings in a clear and actionable format to both technical and non-technical stakeholders.•Support the leadership team with data-driven insights that inform decision-making and drive business growth.Continuous Improvement:•Stay abreast of industry best practices and emerging trends in data analysis to continually enhance analytical processes and tools.•Identify opportunities for process optimization and contribute to the refinement of business strategies based on data insights.In this role, I leverage advanced data analysis techniques and tools to ensure that we harness the full potential of our data, ultimately contributing to the success and efficiency of the business. Show less

Nottingham, England, United Kingdom

As a Retail Support Advisor, I am the first-line of contact for our retail team’s technical queries.Providing expert advice and excellent customer service to ensure that technical issues arising in the retail shops are resolved in a timely fashion.My responsibilities include:•Professionally managing telephone/self service portal/live chat contacts from our retail colleagues. •Triage and diagnose reported faults and either support the colleague to first level fault… Show more As a Retail Support Advisor, I am the first-line of contact for our retail team’s technical queries.Providing expert advice and excellent customer service to ensure that technical issues arising in the retail shops are resolved in a timely fashion.My responsibilities include:•Professionally managing telephone/self service portal/live chat contacts from our retail colleagues. •Triage and diagnose reported faults and either support the colleague to first level fault fix or log the task with a 3rd party to ensure a swift resolution.•Accurately log incidents and ensure all relevant data is captured clearly and accurately.•Regularly updating incidents logged on the Incident Management System and providing our shop colleagues with a technical solution within Service Level Agreements.•Escalate incidents where a first time fix is not possible to relevant internal resolver group.•Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.•Escalate potential service issues initially with Team Manager/Service Desk Senior Manager•Follow up on calls and chase 3rd party resolvers to meet contractual SLA’s. Show less

Kingston Upon Hull, England, United Kingdom

At Sanctuary (a not-for-profit social housing association), I worked as a CSO in the Repairs and Maintenance department. Catered to 116,000 properties across Sanctuary Group's portfolio. This includes Sanctuary Care and Supported Living, Sanctuary Students, Housing for Older People, General Rented properties, etc.My responsibilities included:• Providing first contact resolution for all repair related enquiries.• Logging and Scheduling repairs through SAP including invoices, factory… Show more At Sanctuary (a not-for-profit social housing association), I worked as a CSO in the Repairs and Maintenance department. Catered to 116,000 properties across Sanctuary Group's portfolio. This includes Sanctuary Care and Supported Living, Sanctuary Students, Housing for Older People, General Rented properties, etc.My responsibilities included:• Providing first contact resolution for all repair related enquiries.• Logging and Scheduling repairs through SAP including invoices, factory costing and purchase orders.• Tracking repairs to completion for all Serious Incidents and Service Interruptions and updating key stakeholders and tenants.• Closely monitoring repairs for our most vulnerable customers that could impact on their wellbeing, keeping them updated throughout.• Supporting a variety of Property Services back-office functions such as the Major Revenue / Capital and Quoted works approval processes.• Operating as a control mechanism for the engagement of contractors, expenditure, and quality of service.• Support Property Services budget controls by closely monitoring open and overdue works orders via an exception report and chase and pay contractor invoices. Show less

Kingston Upon Hull, England, United Kingdom

At BBF Ltd., I worked on a part-time basis, carrying out various tasks on the production line like packaging, quality assurance, quality control, assembly and labelling.Later transferred to carrying out duties in the Warehouse involving picking, data entry, logging product stock, etc.

Kingston Upon Hull, England, United Kingdom

Working as a Steward at Football Games - managing and directing fans, security scanning, crowd control and segregation.

Kingston Upon Hull, England, United Kingdom

Knock Knock, House-Keeping! An extremely time-bound and hectic job, with a learning curve. Working and coordinating with a supervisor to make a given no. of rooms and complete daily targets.

Pune, Maharashtra, India.

At McLin Aqua, considering the company was the outcome of a recent merger between two regional giants namely Aquamate Consultants Pvt. Ltd. and Mclin Consultants Pvt. Ltd., I helped them open up to online traffic through creating their company website. The website gave them a head start to client retainment.

Pune, Maharashtra, India.

At Aqua Products, I helped re-establish their online game by creating a sophisticated company website through Zoho Sites. The site is now operational for a few years and has proved beneficial for attracting online traffic, generating leads and ultimately, Sales conversions.In 2022, using the same web development software (Zoho), developed a landing page for Hydro-Pneu Pressure Tanks and Valves, branching off the mother website of Aqua Products; catering to the client's specific… Show more At Aqua Products, I helped re-establish their online game by creating a sophisticated company website through Zoho Sites. The site is now operational for a few years and has proved beneficial for attracting online traffic, generating leads and ultimately, Sales conversions.In 2022, using the same web development software (Zoho), developed a landing page for Hydro-Pneu Pressure Tanks and Valves, branching off the mother website of Aqua Products; catering to the client's specific requirements. Show less

Master Of Science - Msc, Advertising And Marketing Management, First Class With Distinction (76%)

The course subjected Advertising and Marketing Management, Events Marketing, Interactive IMC, Digital Marketing and Public Relations..

Ba (Hons) Business Management With Entrepreneurship, Business Administration, Management And Operations, Upper Second-Class Honours (65%)

Activities and Societies: Table Tennis and Football. Learned a lot about assessing entrepreneurial opportunities, business strategies.

Bachelor Of Business Administration - Bba, International Business, First Class With Distinction (74%)

Activities and Societies: Table Tennis. Dwelled into all sectors of Management such as Marketing, Finance, Sales, Operations, Human.