Neela Murthy Email & Phone Number

Toronto, Canada Area

Chennai Area, India

SIEBEL CONSULTANT& SALESFORCE DEV (Workflows, Siebel EAI, Process builder, Dataloader, Apex Class)TURK TELECOMIt integrates Siebel applications (E-communications, Service Cloud and Sales cloud) with billing and salesforce apps. A multi lingual application to achieve solutions for mobile line and fixed line customer serving. Managed 5 member team with task allocation and technical assistance. Designed and Developed dynamic Siebel & Salesforce applications for integration… Show more SIEBEL CONSULTANT& SALESFORCE DEV (Workflows, Siebel EAI, Process builder, Dataloader, Apex Class)TURK TELECOMIt integrates Siebel applications (E-communications, Service Cloud and Sales cloud) with billing and salesforce apps. A multi lingual application to achieve solutions for mobile line and fixed line customer serving. Managed 5 member team with task allocation and technical assistance. Designed and Developed dynamic Siebel & Salesforce applications for integration with 3PPs over SOAP interface Developed UI for Salesforce Application like Picklists, Dependent Picklists, Lookup Relationships, Record Types, Formula fields, Junction objects Used data loader and scheduling tools to automate bulk data loading to keep systems in synch with legacy systems Experience in creating Roles, Profiles, Email Templates, Page layouts, Workflows, Approval Process, Process Builder, Sharing rules, Duplicate Rules and User Management Show less

Chennai Area, India

GOOGLESales Technical Operations: Multiple applications based out of CRM tool. Manages call logs and any kind of interaction (email, SMS) and activity made by the sales representative.• Provided solution to application issues, developed enhancements and provided bug fixes after detailed analysis.• Defined user roles, responsibilities and pre-defined queries for CSR. • Interacted with Google Engineering Team about enhancements and obtain requirement sign off.

Chennai Area, India

CITIBANK NA Citi GDOS CRM: A banking application (Siebel Financial Services) to manage deals, opportunities and orders at one place. It facilitates campaign management and aids in closing deals for bank employees.• Provided deployment solution by customizing Siebel Application Deployment Manager and Assistant Manager.• Responsible for development, testing, support and production deployment.• Unit/ Integration testing (SIT, UAT) and defect fixes.DEUTSCHE LEASING DL… Show more CITIBANK NA Citi GDOS CRM: A banking application (Siebel Financial Services) to manage deals, opportunities and orders at one place. It facilitates campaign management and aids in closing deals for bank employees.• Provided deployment solution by customizing Siebel Application Deployment Manager and Assistant Manager.• Responsible for development, testing, support and production deployment.• Unit/ Integration testing (SIT, UAT) and defect fixes.DEUTSCHE LEASING DL Siebel: Sales based application in German language mainly used to maintain account and contact information for the automobile unit. Manages reports and charts about the upcoming sale and the current trend in customer spending. • Performed initial impact analysis & designed UI changes for eSales application & managed accounts entity in Siebel• Successfully upgraded from Siebel version 7.8 to Siebel 8.1X.• Configured multiple Siebel objects including but not limited to Applets, Business Component, Views, Screens, Joints, Drilldown Picklist and MVG. Show less