Neela Patterson Email & Phone Number

Smyrna, Ga, Us

-Run the reports for the full company and send out to all department heads such as Total Revenue, Total Leads, Total Sales and Total Cancels this report lets all department heads know how our companies performance is in each category and what areas we need to work on. This report is ran and sent out by myself at the beginning of each week.-Handle Google Reviews for Arbor-Nomics and Simply Organic Turfcare that come in through Google Business Profile and respond to promptly and taking necessary action to get any concerns resolved as quickly as possible.- Work in running lists of calling material for sales reps to ensure they are getting quality material and enough material to call during slow season to obtain sales and further grow the company.-Assisting in our team sales meetings and training each week by going over information that helps sales reps to identify concerns with lawn and or shrubs and what to do in different scenarios.-Answer any questions sales reps have while out in the field and help them overcome obstacles and concerns.- Telemarketing and customer service when needed for current customers. Upselling current clients to more suited programs that better suit their needs.-Work on performing and completing lead based sales. I visit customers properties and answer questions about the condition of the lawn. I identify issues with the turf and weed concerns and propose a service plan to the prospect. Once the prospect decides to start services I then set up the service and continue communications with the customer as needed throughout the duration of their services. I also handle -Social Media Marketing as well as responding professionally to messages or comments on Facebook and Instagram

Norcross Ga

-Customer Service/Admin--Answer incoming calls regarding customer complaints and providing problem resolution, taking payments, updating account information, answering questions about the program, etc.-Entering production for specialists work that is turned in to ensure that correct applications have been performed and updating customer's account as necessary-Data Entry Posting Payments, Credit Card Payments for accounts, Emailing and Mailing invoices, Sending out receipts for work performed, Answering questions via email and via phone, taking payments, Checking company voicemail, Routing for specialist, and direct connection via specialist for concerns with customer account.

Acworth Ga

-Customer Service--Providing superior customer service to current and new customers-Made 80+ Collection calls per day when performing collection activities-Audited new sales to ensure that sale provided had correct information i.e. address, number of applications to be completed etc. -Recruiting Went through Indeed resumes and Career Builder to help develop team with quality associates, scheduling interviews and second interviews, also performed interviews to ensure best candidate was hired-Telemarketing-up sold current customers on incoming calls-Liaison between Customer and Agents to provide overall satisfaction that satisfies both customer and company-Senior Customer Service Rep- Leading and motivating a team of customer service representatives. Training and developing the team to reach overall metrics, goals, and obtaining overall customer satisfaction.-Admin-Basic administrative duties, posting work performed by specialists, taking payments, filing, faxing, etc.

Acworth Ga

-Door to Door/Telemarketing Sales--Giving proposals to new prospects-Up selling Current Customers on programs that will further benefit customer satisfaction and results -Providing detailed and accurate information regarding Trugreen and the services provided-Helping customer's make the right decision with the services that are needed for their lawn care-Answering questions regarding concerns with active accounts and setting up service calls as necessary