Analytics Product Management & Optimization@ Interior Define. www.interiordefine.com

• Mapped customer journey to understand pain-points during warranty claim. Re-engineered process for critical impact areas. • Researched market to understand warranty fraud prevention technology and strategies deployed in electronics industry.

- Carried out Marketing Analytics to support the Enterprise Digital Marketing hub at ASU to develop focused services. - Mentoring undergraduate students to develop a solid career plan by educating them with new trends, job opportunities and behavioral skills.

Objective: To provide data driven insights to the Strategic Sourcing team for informed decision making.• Queried and combined data from various sources. Carried out Spend Analytics using Pivot Tables. • Created visualizations and dashboards in Excel for various metrics used by the Strategic Sourcing teams. Examples: Top 20 Suppliers as per Spend, Top Non compliant Suppliers.

• Created a new revenue-generating department of value-adding web products- Scania Fleet Management, Driver Coaching and Web Services- leveraging GPS and vehicle-generated data. • Extensively traveled in Europe and Asian markets to learn customer benefits and best practices in commercializing connected-vehicle services. Segmented and visited 30+ customers in India to capture requirements, creating customer-specific value propositions. • Collaborated with Senior Management, Sales, Marketing, Finance, and Operations to create financial goals and performance metrics. Drafted organization structure,and implemented process guidelines.

• Led exploratory market research to understand the impact of predictive analytics technology on Aftermarket business, interviewing more than 100 stakeholders, developing case studies and conceptualizing a platform to conduct product innovation workshops. - Traveled to France and Sweden to present research outcomes to Sr. Management.

Managed end to end market introduction of Volvo’s Telematics product- “Dynafleet” that provides real-time visibility of fleet and driver operations, helping make transportation efficient in terms of logistics and cost. • Managed supplier relationships for techno-commercial evaluations of localized Telematics Hardware & Software. Carried out price negotiations and logistics arrangements. • Managed Volvo Operations Advisory Program- a consulting program to optimize customer operations in terms of maintenance cost and quality. This program reduced customer parts consumption by 20% and reduced Volvo warranty cost by 10%. • Analyzed inventory usage pattern of various customer segments and developed a model to develop customized service contracts.