Neel Aceret Email & Phone Number

Sydney, Australia

• Perform all functions required to establish and maintain an effective financial crime monitoring program, including customer, transaction and payment monitoring.• Reporting financial and cybercrime matters to relevant authorities and regulatory bodies, including unusual and suspicious activities• Identify and escalate emerging patterns and trends of suspect activity to management• Preparation of management reports regarding financial crime related matter• Undertake research on financial crime, cyber crime and regulatory matters, including AML/CTF issues through industry participation, attending seminars, and providing summaries to management• Review and advise on emerging financial crime typologies• Assist in the management of internal and external audit process where required• Deliver and assist in the development of financial crime training modules to other business units• Maintain a strong relationship with internal and external stakeholders• Proactive detection of financial crime patterns• Undertake project work as requested by senior management• Meeting Financial Crime KPI’s and wider Client Risk objectives• Provide timely and accurate responses to all internal & external queries• Ensure that the functions of the role are administered in an efficient, professional and timely manner.• Exceptional filing system in place to record and manage information /integrity requests• Requests for information supplied within agreed implementation dates

Sydney, Australia

• Detection of fraudulent transactions at earliest opportunity by ensuring all alerts and fraud cases are complete in a timely manner• Identify fraud trends and risks through proactive analysis of fraudulent transactional data• Customer Service by interacting with customers through inbound and outbound phone calls• Ensure outputs of fraud detection systems, all alerts and fraud cases are completed accurately and within required time frames• Escalation of significant items to the Manager, Fraud Bureau• Assist in proactive analysis of fraudulent transactional data to identify fraud trends and risks• Ensure SLA’s and Client commitment are met or exceeded• Maintain a high level of customer service (internal and external)• Liaise with merchants, Visa and internal departments to assist in the mitigation of fraud

Sydney, Australia

• Listen and understand information and ideas presented by customers through spoken words and sentences• Talk to customers with confidence while creating a friendly atmosphere• Assist customer inquiries concerning handset pricing and billing information• Create sales from walk-in customers through problem-solving• Repair a customer’s handset problems (excluding internal damage)• Connect customers through the Vodafone network by using Siebel (so ware that manage, market and support customer relationship)

• Able to operate cash register and EFTPOS machines• Provided excellent customer service by delivering their orders in a quick, neat and friendly manner• Arrange for simultaneous preparation of the various food articles ordered by the customer• Report to managers regarding the status of the raw material stock• Forward prepared dishes to the servers and maintain personal records of prepared dishes

Information Communication Technology, Information Technology

• Apply practical solutions across the ICT arena • Develop skills in systems analysis and design, application development, program design.

Design Studies, Design And Visual Communications, General

Design studies in animation, illustration, interactive design and photo media, as well as areas such as advertising, public relations.