Neelam B.Phone No.: 09886627534E-Mail: gloriabettappa@yahoo.comEmail:gloriabettappa25@gmail.comIndividual OverviewExceptional communication skills with broad array of personnel and management. Self-starter with strong initiative. Creative and analytical thinking abilities. Positive and enthusiastic. Dedicated work ethic.Skill SetCall handling, chat handling, escalation handling, leave management, team auditing, process training for new comers and tenured employees, scheduling interviews for onshore and offshore candidates and handling referral candidates.Subject Matter Expert1)Intel: - Worked as lead Handing work allocation, reporting, attendance roaster Senior process Executive2)ILMS (Information Loss Monitoring System)Dealing with incidents, work allocation, training new joinees, attendance and leave management, audit, providing feedback and training as per requirement.3) US recruitment: - Worked as interview coordinator with US recruitment, scheduling interview for level 8 mangers like DM, AVP, VP’s. Offshore recruitment for EdgeVerve: - Worked as recruitment coordinator like Screening, shortlisting, dealing with referral hiring’s, Week-end recruitment drives, Ex-Infy checks etc.4)Foundation trainer in Mysore DC- Served as a Trainer in Mysore DC and imparted training to new talents Providing feedback on training for senior trainers.Process Executive6)BT-Wholesale –Worked for Data process, call handling, chat handling, Escalation handling, work allocation, attendance and leave management, audits and side barging providing required feedback and training as per requirement.Tools known: -Good Knowledge of SAP & Kenaxa in HR moduleNeelam.B