Neelam Luthra Email & Phone Number

Ontario, Canada

Canada

Mississauga, Ontario, Canada

In my role I am responsible for identifying, planning and implementing key projects to improve quality, reduce cost, increase productivity and improve cycle time; resulting in significant business improvement and customer satisfaction. I took over the the Need Help & Overlay Repository Primeship which involved expanding my responsibilities to include QA.

Mississauga, Ontario, Canada

In this role, I was responsible for providing clerical and administrative support for Enterprise Corporate customers. By implementing improvements within financial accounts to enhance and plan for future changes; I was responsible for maintaining and adjusting accounts in order to provide support within the financial histories of customers.

Mississauga, Ontario, Canada

Acquired skills in HTML Programming in order to launch the Blueprint Application for Corporate Client Care before the deadline that was provided. I was tasked with identifying issues/gaps and partnered with the Corporate Process Design Teams in order to resolve any concerns within the application

Mississauga, Ontario, Canada

Assisted Corporate Clients through phone calls and emails with their questions and concerns about billing and roaming packages. In order to give accurate information and the best customer service, we coordinated with other departments such as Contract Desk, Support Team, Dealer Support; Account Executives and Managers

Mississauga, Ontario, Canada

NCS PROJECT: I was a part of the Blue Print project team to map all NCS policies and procedures in Visio. My role included Identifying issues and discrepancies & then coordinating with our project Manager to resolve any issues that were flagged. NCS HELPDESK: Within my role, I provided support and helped Bell, Solo Mobile, & PC Mobile dealers and customers.