Neelam Dimri Email & Phone Number

Chandigarh, Ch, In

Chandigarh Area, India

WordBeat is one stop solution for all your content needs. Whether it's to make a product attractive or a website impeccably sound, good content is the prerequisite and plays the most pivotal role . With our expertise in writing domain, we have built a strong foundation with world class English proficient writers who are versatile in their skills. With mammoth of people churning their brain for exquisite content, your requirement is just a discussion away.Choose from our… Show more WordBeat is one stop solution for all your content needs. Whether it's to make a product attractive or a website impeccably sound, good content is the prerequisite and plays the most pivotal role . With our expertise in writing domain, we have built a strong foundation with world class English proficient writers who are versatile in their skills. With mammoth of people churning their brain for exquisite content, your requirement is just a discussion away.Choose from our Cauldron of Services, it has everything you need under one umbrella. Apart from article writing, there are other services also to add a remarkable epitome to our excellence and dedication. We provide the services listed below to cater to your needs:.Content redesigning and re-writing for your websiteProof reading and editing your workAcademic Writing and research papersBlog writingCopy Writing and Ghost writingProduct description and reviewsLetters, Essays and Reports writingSEO based articles for more traffic. Understanding your needs, we provide customized writing services to meet your demands. We believe in high customer satisfaction and give a memorable experience which brings our customers back. We firmly believe in affordable and long term connection and charge only for the articles written with utmost perfection. Show less

Sahibzada Ajit Singh Nagar, Punjab, India

Mohali

A pioneer in any field of knowledge charters a course of change. A change in the conventional wisdom keeping in mind the larger interest of an individual for one and society at large.Oakridge International School is one such pioneer in the field of education - introducing new generation education in India.High academic standards are symbolic of its ideology and commitment to academic excellence.Within the broad based curriculum options offered, ample opportunities are provided… Show more A pioneer in any field of knowledge charters a course of change. A change in the conventional wisdom keeping in mind the larger interest of an individual for one and society at large.Oakridge International School is one such pioneer in the field of education - introducing new generation education in India.High academic standards are symbolic of its ideology and commitment to academic excellence.Within the broad based curriculum options offered, ample opportunities are provided to develop and assess the critical creative thinking skills, flexibility of approach, ability to work with and serve others, and the grit and fortitude in the face of challenges.A kaleidoscope of extra-curricular activities, support the education programme of the institution, for the ultimate Oakridge product- confident and active learners with a strong individuality. Show less

Mohali

Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. Ensure proper escalation procedures are followed. Perform work in accordance to standardized policies and procedures. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.Role… Show more Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. Ensure proper escalation procedures are followed. Perform work in accordance to standardized policies and procedures. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.Role Responsibilities· Provide support in the inbound or outbound call center· Outbound call center agents prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing.· Solve Customer Issues on any product- mostly in warranty XPS Systems· Route customers when appropriate to proper support queues· Partner with Technical Support Specialists to improve customer experience elements (e.g. correct solutions, consistent procedural adherence, relating skills)· Responsible for regular adjustments that contribute business metric goals· Excels at tolerance for processes and people· Solves problems for customer’s with challenging expectations (often escalated or irate)· Solve problems consistently and completely with minimum supervision.· Responsible for working to share strengths with peers· Excel at recognizing internal and external customer’s needs and expectationsCompetencies: Customer Focus, Technical Learning, Intellectual Horsepower, Patience, Listening, Learning on the Fly Show less

Gurgaon, India

-Create modules and presentations on soft skills and cultural awareness.-Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters.-Provide Coaching & Feedback to enhance agent performance.-Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans.-Analyze the Coaching / Training needs of the agents & support them in delivery.-Participate in calibrations to ensure consistent scoring &… Show more -Create modules and presentations on soft skills and cultural awareness.-Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters.-Provide Coaching & Feedback to enhance agent performance.-Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans.-Analyze the Coaching / Training needs of the agents & support them in delivery.-Participate in calibrations to ensure consistent scoring & feedback delivery approach.-Keep the reps updated on new process changes/updates, improvement initiatives.-Conduct Compliance, Communication & Process Awareness sessions for new hires.-Support floor Training Initiatives: Resolution & Communication /Vitality Trainings etc.-Handle People and Product Escalations.-Develop Action plans and report out the improvement process in business reviews.-Plan & run campaigns to drive Awareness/Improvements on Compliance, Communication & Process. Show less

Master Of Arts (M.A.), English Language And Literature, General, A+

MA (English)

Bachelor Of Arts (B.A.), English Language And Literature, General, A+

Education record