Neelam Heera - Shergill is a Founder of Cysters | TedxSpeaker | LinkedIn Top Voice | Point of Light & Pride of Bham | Freelance | Researcher | PPIE Lead | Facilitator. Colleagues describe them as "Neelam is the first person I think about when I think of the word change maker. She has impacted so many around her and continues to fight against injustice and change the world. I was privileged to meet Neelam by chance, and it was like we had known each other for years. We had faced many of the same struggles and conditions that we instantly bonded. Neelam opens doors and opportunities for others without the blink of an eye and fills spaces with compassion and humility. I remember hearing her speak whilst she was on an interview, the mix of knowledge, awareness and urgency was phenomenal. Neelam is brilliant at what she does, help amplify her messages and support her work where you can!" and "I worked with Neelam for a year on the COVID Vaccination programme. Neelam was the Service Desk Manager, and created the playbook for all queries that came in via all mediums. Quite simply, without Neelam's guidance, eye for detail, and creation of standardised procedures, the programme would not have been the success it is today. She is dedicated, passionate and tenacious about ensuring that things are done correctly, and is not afraid to question when she does not agree. Having Neelam on the team made the Customer Services element something we didn't need to worry about, because we knew that it would be done with professionalism and pragmatism. Neelam was the reason that customers issues were resolved quickly. Neelam was also always looking at ways to improve processes, suggesting changes that could save time, money, or complexity and her skill in this area is amongst the best I have seen. Whatever Neelam does, she will excel at. She is a skilled professional who seeks to understand, review and suggest pragmatic improvements, and I enjoyed the whole time that we worked together. I would not have any hesitation in recommending Neelam, and would look to use her skills on future programmes that I work on."