Neelam Thakur Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru Area, India

Managing corporate wellness programs, initiatives and activities with a focus on increasing employee engagement and supporting to build a strong culture of health and wellbeing.

Narayana Multispeciality Hospital - HSR

Bangalore

• Responsible for managing projects, statutory compliances and operations of a newly started hospital
• Managing client, business partners (outsourced) and vendor engagements
• Leading operation’s team to deliver day-to-day business solutions efficiently and effectively
• Engaging in creation and implementation of strategy for the new site
• Using the appropriate business revenue models, terms and conditions to build and renew vendor contracts
• Responsible for managing scope, cost, schedule, manpower and contractual deliverables through applying techniques of planning, tracking and risk management

Bengaluru Area, India

• Project Gateway: Developed and Implemented processes for OP/IP & CAG-Surgery conversion funnel to minimize revenue leakages
• Re-designed process flow for Dr. Devi Shetty’s OPD to ensure minimum delays and maximum satisfaction.
• Unit Lead for service excellence, implemented e-registrations, e-feedback and service settings in Out-Patient Department
• International Patient Operations: Manage query, regulatory norms, upselling, internal marketing, feedback, post country exit treatment follow-up and International credit payment follow-up
• Drove a successful in-house Cardiac Screening Activity “Safebeat” targeting the elite clientele and achieved the targeted revenue of Rs.8 lacs per month

Bengaluru Area, India

• Achieved 106% revenue and 100% EBDITA for the year 2012-13
• Achieved Rs. 1.2 Cr Revenue consistently for the financial year 2012-13 with the capacity of 30 beds
• Successfully completed unit expansion from present 30 beds to 65 beds within defined timelines
• Financial and Cost Management Initiatives: Closely monitored and analyzed cost centers in the unit, coordinate with central purchase, worked very closely with credit recovery team (Insurance & Marketing) for better.
• Provided financial analysis and inputs for strategic planning during business review meetings
• Managed teams of Consultants, Jr. Doctors, Paramedics, Nursing and other Support Staff at unit level

Bengaluru Area, India

• Operations & Marketing:
• Responsible for coordinating between clinical & non clinical departments and manage day to day operations and deliverables
• Negotiate on Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) with vendors for different equipment’s
• Liaise with Government agencies for annua/monthly returns and licenses (i.e.- MLC, Birth-Death Information, Blood Bank, PNDT, pollution control board, Municipal corporation etc)
• Formulate and Implement Standard Operating Procedures (SOP) for Operation Theater and Medical Record Department (MRD) to improve productivity and customer service
• Arrange Camps, Continuous Medical Education (CMEs), Awareness program, Press Conferences and Press Releases

Indore Area, India

• Administration:
• Increased In-Patient satisfaction level from 34% to 73% and Operation Theater (OT) utilization rate from 37% to 52%
• Initiated vaccination program for hospital employees
• In-Patient account position check, advance follow-up and file audit on daily basis & communicating same to their attendees
• Front Office and OPD management by ensuring proper patient communication & accurate billing
• Executive In-charge for Medi-claim and MRD

Indore Area, India

• Managing a team of 15 members.
• Meeting the set targets and Delivering Performance and responsible for managing reports.
• Creating and developing a dynamic environment that ensured minimum absenteeism/attrition amongest the team members, Coaching and Feedback.
• Grievance Handling and providing product and process training

Mba, Hospital Administration

MBA(Hospital Administration)

High School