-Improved team performance by 50% by implementing Scrum and Agile practices, enhancing collaboration, productivity, and workflow alignment for efficient and timely project deliveries.-Reduced turn around time by 40% and improved product quality by leveraging Agile methodologies to streamline processes, enhance collaboration, and deliver complex projects on time.-Worked with the support team in providing 100% Root cause analysis entries that were identified during Major Incidents and RFCs created, tracked, and followed through to completion after service restoration.-Implemented clear protocols and escalation procedures, enhancing coordination and communication during incident resolution during critical scenarios.-Recognized for effective collaboration and optimization efforts, contributing to enhanced organizational performance.-Achieved 100% on the operational level audits conducted monthly both internal and external (Customer).

-Improved software performance by 70% through module rewrites and code optimization, enhancing report speed, user experience, and overall system efficiency.-Spearheaded development of a robust software solution, improving product reliability and delivering most sellabel 44 diverse analytics reports, while enhancing SLA compliance and reducing breaches across incidents.-Analysed incident data to identify root causes and implement preventive measures, reducing the recurrence of critical incidents by 25%.-Recruited and trained a team of 17 engineers to address workload challenges faced by the technical team. Provided comprehensive technical and domain-specific training, resulting in enhanced work efficiency and significantly reduced turnaround times, ultimately improving team performance and project delivery.

-Improved code quality by 30%, streamlined workflows, and reduced deployment issues by implementing engineering best practices, enhancing operational efficiency and minimizing post-launch defects.-Drove a 25% increase in team performance and improved retention by providing technical leadership, mentorship, and career development, advancing engineers into senior roles.-Created comprehensive technical documentation, improving system clarity and team collaboration, reducing onboarding time for new developers by 20%, and enhancing understanding of system architecture.

- .Net C# Javascript Oracle web developer- Product Developement