Neelesh Mansharamani Email and Phone Number
Responsibility to bridge gaps in End to End customer lifecycle, improving relationships, solutions, Service Delivery Excellence, Customer Retention, Account Management and Growth.Skills: People Management, Service Delivery for IT Infra Program Management and Support, Cloud Migrations, Help resolve challenges supported by best practices in ITSM Consulting, Regulatory Compliances.Experience : Managed multiple teams(100+) in last 20 yrs, supported customers in multiple geographies from India, US, GCC and APAC, with direct and matrix model- including onshore-Offshore coordination/management for Infra Projects and ITSM Consulting, DC to Cloud Migrations- Small, Medium and Large scale. GRC Compliances, Program Management.Qualification and Certifications : ITIL v4 Professional, ITIL® V3 Expert ( 10x ITIL) , Certified AWS Practitioner, with a strong foundation of ISO20000 & Project Management. Effective in planning, designing, implementing and managing information systems. Proven ability to lead and motivate teams to ensure success. Spearheaded Minfy Tech Infra Service Delivery building up a team from 6 to 100+ and transitioning to Customer Success Division. Bridge between Sales and Delivery, Customer Onboarding, Retention and over all MRR, NDR and CR with CSAT. Achieved more than 95% retention rate.
Inadev India
View- Website:
- optimizeitsystems.com
- Employees:
- 28
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Director Service DeliveryInadev IndiaNoida, Up, In
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Director Service DeliveryInadev India Mar 2023 - PresentKolkata, Wb, In- Heading Global Cloud and Infrastructure - including EUC and On-Premise - Business and Technical Portfolio- Overall ownership from People, Process and Technology perspective for global infra service delivery, Clouds and On-Prem- EUC.-Security, Compliances, Reselling, Professional and Managed Services -End to End Service Delivery for Cloud- AWS, Azure and GCP.-Solution Design, Cost Optimization, Security, Migrations, Greenfield and Brown Field Management Services- Team Management, CSP Alliances, Distributor Alliances, Customer Account Management- Compliances, Best Practices implementations, Consulting and Governance Controls- Licenses, Asset Management, Configuration Management, Vendor Management- 24x7 Services for Cloud and Service Desk- Corporate and Customer Helpdesk- Customer Onboarding-Presales Support, Escalation Management -
Director Program Management ( Head- Customer Success )Techminfy May 2018 - Mar 2023Hyderabad, Telangana, In• Head for Professional Services, Managed Services - AWS Infra Implementation and Support• Setting up best practices of Project Management – from Commercials, Presales, Solution, Delivery and Support perspective• Grew up team head count from 4 to 90, including L1, L2, L3 and PMO teams• Service Delivery Excellence and Customer Success - for Service Delivery, Operations, Professional Services as customer interface for Multi Million USD Programs (LAMP) including IT Strategy, Implementation and Operations for India, ASEAN region customers.• Overall responsibility for Customer engagement and bridging gaps between Sales and Delivery for IT Infra- Cloud Migrations and Managed Services• Represent organization at various event and meets- for sales, customer engagements events in India and ASEAN region. (multiple onsite visits, business events and result oriented program delivery)• Establish Governance and Risk Compliance- SPOC for all Org wide internal and External IT Audits including ISO and SOC. • Managed Customer Retention YoY > 99% for 4 Yrs• Mentor and Manage escalations/grievances, if any -
Delivery And Customer Engagement ManagerCtrls Datacenters Ltd Mar 2016 - Apr 2018Hyderabad, Telangana, In• Quality Business Unit – primary member of CtrlS Quality (2015 to 2017)• Started as Consultant from Vyom Labs, later on boarded- Intercompany transfer.• ITIL Processes and Business Process Design with Governance• ITSM Tool Implementation with Process Maturity Assessment and Audits• Compliance Checks, KRA Design and Implementation, Service Catalogue design• Gap Analysis and Root Cause Investigation• Process Ownership and Governance for multiple ITIL and Business Processes• Cross Functional Role with Organizational Change as major responsibility• Enterprise – Business Unit- Customer Engagement Service Manager Role (Dec 2017)• Cross Functional Role with Customer Engagement as major responsibility• Escalation Management• Solution Gap Assessment• Reconciliation of Services and Accounts• Customer grievance management• NPS – Net Promoter Score management• Collections• Overall- Individually Managing all Enterprise level Accounts• High frequency Travel – at least 10 days in a month -
Manager- ProjectsVyom Labs Jun 2014 - Feb 2016Pune, Maharashtra, InITIL/ISO20000 Service Management Architecture, ITSM Best Practices Implementation at Client Location (Majorly in Saudi Arabia). Onsite Experience includes Customer Relationship Management with Pre-Sales and Audit Ready Documentation and Implementation. -
Manager- HelpdeskNetlink Jan 2008 - Jun 2014Madison Heights, Michigan, UsGrew up from Assistant Manager- Service Desk, Manager- Service Desk through Delivery Manager and Manager- Projects and Services in 6.5 yrs Tenure. Received multiple awards including yearly and Quarterly Performance Awards. -
Manager- Projects And ServicesNetlink Jan 2008 - Jun 2014Madison Heights, Michigan, UsManaged Multiple Infrastructure and Services Projects including account Management for major multi-Million Infrastructure and Application Support Project.
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A5 Service LeadDell 2006 - 2007Round Rock, Texas, Us
Neelesh Mansharamani Education Details
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National Institute Of ManagementOperations Management -
Makhanlal Chaturvedi National University Of Journalism And Communication, BhopalComputers
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All Saints School, BhopalHigh School
Frequently Asked Questions about Neelesh Mansharamani
What company does Neelesh Mansharamani work for?
Neelesh Mansharamani works for Inadev India
What is Neelesh Mansharamani's role at the current company?
Neelesh Mansharamani's current role is Director Service Delivery.
What schools did Neelesh Mansharamani attend?
Neelesh Mansharamani attended National Institute Of Management, Makhanlal Chaturvedi National University Of Journalism And Communication, Bhopal, All Saints School, Bhopal.
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