Neeli M. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Markham, Ontario, Canada

Toronto, Canada Area

Canada

• Operate as the lead point of contact for any and all matters specific to customers• Build and maintain strong, long-lasting customer relationships• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors• Ensure the timely and successful delivery of solutions according to customer needs and objectives• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders• Forecast and track key account metrics• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment• Assist with high severity requests or issue escalations as needed

Ontario, Canada

• Improve the quality outcomes for the individual case managers on your assigned team • Build strong relationships with CMC peers, trainers from Learning and Development and Practice Excellence, working in partnership with them to address learning and development opportunities• Demonstrate an excellent knowledge of group insurance and claims management strategies• Exhibit solid communication, organizational and people skills in order to effectively drive positive case management outcomes• Ensure a client focused approach permeates in coaching the staff as the primary coaching resource for the case management team, support staff in achieving overall office targets, workload management, difficult cases, department workflow and processes• Help prioritize work items for the team in order to meet client service standards and best practice guidelines•Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet service excellence, quality and financial commitments.•Evaluated insured eligibility status and benefits, while providing pre-certification authorization as required.

Tel Aviv, Israel

• Improve the quality outcomes for the individual case managers on your assigned team • Demonstrate an excellent knowledge of group insurance and claims management strategies• Exhibit solid communication, organizational and people skills in order to effectively drive positive case management outcomes• Ensure a client focused approach permeates in coaching the staff as the primary coaching resource for the case management team, support staff in achieving overall office targets, workload management, difficult cases, department workflow and processes• Help prioritize work items for the team in order to meet client service standards and best practice Evaluated insured eligibility status and benefits, while providing pre-certification authorization as required.

Tel Aviv, Israel

•liaising with coach operators, airlines, hoteliers and resort reps•agreeing service levels, contracts and costs•confirming customer names with airlines/hotels•collecting, evaluating and responding (as appropriate) to customer feedback•using market research information to guide decisions•producing brochures and internet-based information•providing pricing information•marketing holidays to clients via travel agents, websites, brochures and television advertising•handling bookings, invoicing and issuing of tickets•predicting profits or number of bookings

Mastering Sales, Sales

Wedding Consultant And Coordinator Certification

Bachelor Of Science (Bsc), Bachelor In Business Management And Communication