Neelkumar Patel Email & Phone Number

Richmond Hill, Ontario, Canada

• Participating in team business requirements gathering, analysing, understanding and converting them into database solutions with solid exposure to architecture, analysis, design, testing, development, documentation & implementation.• Worked closely with Business and IT including but not limited to Project Managers, Developers, Data Management team, web Development team, QA and UAT partners, and business stakeholders.• Conducted GAP Analysis by creating process flows highlighting the differences between the current (As-Is) environment versus the target (To-Be) environment.• Lead planning meetings, and Joint Application Development (JAD) sessions for eliciting requirements from stakeholders through focus groups and interviews for documenting the BRD, FRD, and FSD.• Documented sprint Backlog to managed User Stories and clear understanding of Burndown charts.• Participated in Sprint Planning, Daily Scrums, Sprint Reviews and Retrospective.• Engaging stakeholders to understand, elicit, and document requirements in a clear and concise manner to address business needs.• Conduct thorough analysis of current business processes to identify inefficiencies and make insightful recommendations to support process improvement.• Collaborating with team members to translate business requirements to technical specifications.• Mapping of as-is and to-be business processes.• Creating user stories and acceptance criteria for incremental delivery of software and facilitating scrum ceremonies to ensure continuous delivery of value to stakeholders.• Monitor and measure the impact of the changes made to ensure they are having the desired effects.• Assisting in developing test cases, defect reports and facilitating UAT.• Providing training and support for the adoption of new processes.

Canada

• Collaborated with a cross-functional team to implement a CRM project, resulting in a 40% increase in efficiency.• Elicited business requirements using interviews, document analysis, workshops, use cases, and business process descriptions.• Collaborated with team members to create business requirement documents to align with business objectives.• Analyzed and evaluated current processes and recommended changes to workflows which provided more streamlined processes.• Developed Epics to identify important features and functions of software.• Collaborated with cross-functional team to create user stories and defined acceptance criteria to ensure business requirements were properly implemented and delivered value-added solution.• Created test cases, executed test cases, and facilitated UAT.• Record Business Requirements Documents (BRD) based on requirements gathered using elicitation techniques from business stakeholders.• Defined project objectives and scope, conducted project kick-off meetings, tracked risks& assumptions and managed detailed project schedules.• Used Confluence to coordinate and preserve the entire documentation linked to the project.• Used various methods of requirement elicitation, such as interviews, workshops, walkthroughs, brainstorming, etc.• Work with mainframe team SMEs to develop process maps for AS IS• Ensure clear business requirements by working closely with solution designers and system architects.• Conducted gap analysis to ensure consistency with the current infrastructure of the new business requirements.• Manage business relationship with vendors and offshore technical teams.• Work closely with QA teams on test cases, test scenarios and UAT test scripts• Update product backlogs and tracked sprint related deliverables using JIRA.• Used SQL to validate and analyze data.

• Spearheaded the requirements gathering process for a critical digital transformation initiative aimed at enhancing customer experience.• Collaborated with stakeholders from various departments, conducting comprehensive interviews and workshops to elicit detailed business requirements.• Analyzed existing processes, identifying inefficiencies, and proposing streamlined solutions that resulted in a 20% reduction in processing time.• Developed detailed use cases and process flow diagrams, ensuring a clear understanding of system interactions and user journeys.• Played a key role in facilitating effective communication between the business and development teams, resulting in the successful implementation of customer-facing enhancements within project timelines.• Led a data analysis project to identify patterns in claims data, resulting in the implementation of targeted fraud detection measures and a 15% reduction in fraudulent claims.• Utilized Power BI to create interactive dashboards, providing stakeholders with real-time insights into key performance indicators and supporting data-driven decision-making.• Collaborated with data engineering teams to optimize data storage and retrieval processes, improving overall system performance by 30%.• Conducted a comprehensive review of underwriting processes, identifying bottlenecks and areas for improvement.• Proposed and implemented process optimization strategies, resulting in a 25% reduction in underwriting turnaround time and improved customer satisfaction.• Documented updated business processes, creating training materials to ensure a smooth transition for team members.• Contributed to project planning, defining project scope, objectives, and deliverables for multiple initiatives.• Implemented Agile methodologies, leading to increased project efficiency and flexibility in adapting to changing business requirements.

Postgraduate Degree, Bia

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