Neel Shah Email & Phone Number

From a young age, I was always fascinated by the ever-evolving world of technology. I turned this fascination into a career after graduating from Humber College with a degree in Information Technology. My first role was with Hunter Douglas Canada, a mid-sized production firm where I was tasked with providing technical support for their employees and from there I have continued my journey to offer support for health care workers in well-established health care firm called Lifemark Health Group.As a Technical Support Engineer with over five years of experience in the IT industry, I've developed a robust skillet in troubleshooting, customer service, and technical communication. My background in computer science has equipped me with a deep understanding of software and hardware issues, allowing me to diagnose and resolve complex technical problems efficiently. With a knack for problem-solving skills I've successfully reduced ticket resolution times by 30% through the implementation of targeted training and knowledge base improvements. This experience taught me the importance of communication in IT Support; it's not just about fixing a problem, but also helping people understand the fix. I excel in high-pressure environments and am committed to providing exceptional support to both non-technical users and IT professionals. My approach is user-centric, focusing on clear communication to ensure user satisfaction.In my current role at Multiplex Construction, I work closely with construction experts for their technology needs, fostering a culture of continuous improvement and learning. I am also proactive in staying up-to-date with the latest technologies and certifications, which enables me to provide relevant and informed support. My passion for technology drives me to go the extra mile, ensuring that every user feels supported and valued.

Listed skills include Microsoft Office, Management, Microsoft Word, Microsoft Excel, and 3 others.