Led network engineering / design / optimization team for Utah and Boise markets, supporting over million customers with 10 direct reports. Collaborated with market manager and directors for financial planning and budget reviews to control expenses.• Led OPEX saving FOA (First Office Application) trial, generating OPEX, savings of 10%.• Championed CAPEX savings site thinning project with regional and national teams, resulting in 15% CAPEX savings• Oversaw and engaged with regional and market departments, ensuring project completion and meeting deadlines.• Enhanced customer experience for TMO customers through training and process changes in collaboration with sales / care team.• Supported national high-visibility FOA projects and collaborated with regional, national, device, and HQ team, ensuring successful VoNR launch within allocated resources and time, and bringing business value and technology advancements; recognized in media and by CTO for first E/VoNR launch market.• Worked with regional team, ensuring market goals aligned each quarter, developing plan of action and exceeding goals.• Partnered with cross functional market team for POR analysis and execution, saving OPEX / CAPEX.• Secured top 10 position consistently in nation for RF One Score.

Maintained 5G / LTE network optimization and performance. Led FOA trials to improve customer experience. Backup to RF manager leading, overseeing, and engaging with regional and market departments, to ensure on-time project completion.• Defined and implemented processes for NSD’s and overlay projects with vendors (E\\, Nokia), OPS, Development and RF team, meeting quarterly on-air goals and RF objectives.• Partnered with regional, national, and work group as market POC to support, test, and implement proposals for New Node performance, sharing best practices with market leaders and recognized by regional Senior RF Manager.• Worked closely with customer, sales, OPS and drive team, resolving customer complaints.• Created Tableau reports and presentations for sales, to increase market visibility of POR’s (new sites / overlay), providing growth areas and potential sales to grow brand.• Supported engineering design, capacity, performance, and optimization of 5G / LTE / UMTS / GSM Network for 150+ sites in Ogden / Logan area.• Partnered with national and regional teams for successful FOA 5G SA testing in Ogden, resulting in tweet by Neville Ray remarking on first-ever successful 5G SA Data Call tested.• Developed plan of action, working towards long-term resolution, and addressing chronic offenders to meet market goals, achieving #1 position in Q3 2021 across all west markets.

Managed all IDAS and ODAS systems end-to-end from design, deployment, and optimization to help support events and enhance capacity and coverage across venue locations to help meet customer needs.• Implemented new processes in market for in-building projects, especially for Repeater Fed DAS and PICO deployments, delivering significant OPEX savings.• Implemented parameter changes, features, trials, and tilts, and recommended site hardware changes, improving KPIs (Retainability, Accessibility, Mobility, Leakage and Throughput).• Developed coverage and capacity solutions, delivering superior customer experience for locations such as sports venues, shopping malls, hospitality and convention centers, hospitals, universities, office spaces, and transit systems.

Oversaw network design, performance and optimization of sites to help improve customer experience and led activities for parameter audits and implementation. Recognized and awarded for best cluster in YOY improvements in DCR and other KPIs by Area Director in Q1 and Q2 of 2016.• Supported Engineering design, capacity, performance and optimization of LTE / UMTS / GSM Network for 500+ sites in Columbia / Anderson / Sumter / Florence area, elevating Key KPIs YoY by 2%.• Maintained development, testing, and validation of RF feature plans / proposals such as IFHO, improving CS Leakage, LTEANRGSM, FASTRETLTE from GSM.• Leveraged Truecall IMSI traces / Layer 3 messages and several other tools, optimizing high-volte DCR sites.

Master of Science in Computer Networking and Telecommunication

Summer Internship with T-Mobile.Led HS-42 project by introducing second carrier on T-Mobile Network to provide high speed internet access and resolve capacity issues Involved in neighbor and parameter scrubbing to improve the KPI’s of worst offending sites Identifying possible optimization techniques by working on worst performer sites (sleepy data, High Access failures, TN congestion, Bad Ec/Io and many more) and create trouble tickets/work ordersGenerating scripts for RNC/BSC rehoming, neighbor and parameter scrubs and also track possible upgrades for UMTS System modules, Iub adds etc.Overall, design/Optimization and Performance Monitoring for UMTS and GSM Technology.