Neelu Mago Email & Phone Number

Key Goals:•Arrange logistics for NOP team for commercial airlines, ground transportation etc.•Partner with ground transportation specialists to plan schedules to ensure efficient transportation•Assist NOP teams with any requests, issues or concerns while on a mission •Ensure compliance with all company policies and procedures, safety standards

Toronto, Ontario, Canada

Key Accomplishments:•Lead 10x improvement in managing drayage moves across continents from Gulf to North America•Designed and lead cost saving strategies for new projects of container movement from Asia to North America•Collaborated on cross-functional projects with senior leadership team to bring changes to accounts department•Managed key accounts independently and lead 40% improvement in business outcome•Handled necessary documentations related to shipment information on behalf of customers •Ensured all import transactions are compliant to laws and regulations with correct data entry and documentation•Increased 20 % customer base by meeting all loading schedules, delivery deadlines and cut offs•Arranged and tracked freight from a domestic and international perspective

Brampton, Ontario, Canada

Key Accomplishments:• Lead 300% increase in export business during the time• Increased 30 % customer base by meeting all loading schedules, delivery deadlines and cut offs• Enhanced customer experience by timely answering inquiries regarding their orders• Accurate and proper data entry in dispatch-mate software ensured enhanced customer experience• Established export schedules & procedures and coordinated with the dispatchers to ensure smooth workflow• Check empty pick up locations, booking validity, equipment availability, cut off times, proper loading schedules

Brampton, Ontario, Canada

Key Accomplishments:• Managed in-bound calls, responded to customers by email and interacted with customers via online chat• Used computerized system and other tools for tracking, information gathering and addressing issues• Assisted customers in moving through the claims process, and assessed the need for providing services• Followed up and responded to Sales teams, warehouse depots, and stores’ in an efficient manner• Utilized contact management software and order entry system to track and capture information

Brampton, Ontario, Canada

Key Accomplishments:• Drove KPIs at individual and team level and successful delivery of multiple work streams and projects• Handled escalations with resolution to deliver best in class client experience• Improved processes to maintain highest level of customer satisfaction and accuracy• Coached and motivated team members to improve customer loyalty and satisfaction• Liaise with various departments to ensure customer service requirements are met

Key Accomplishments:• Promptly responded to incoming inquiries from clients and staff via phone and email• Consulted with customers to evaluate needs and determine best options• Consistently improved customer satisfaction through timely resolution of concerns and issues• Provided accurate, valid and complete information by using the right tools

New Delhi, Delhi, India

Provided general administration support across several departments, handling all incoming telephone calls, liaise with clients, vendors and internal staff. Coordinated project-based work. Managed database, data entry, data driven reports,procurement of supplies. Prepared correspondence, communication, presentations and supported on-boarding of employees

Bachelor Of Arts - Ba, English Language And Literature, General

Master Of Arts - Ma, English Language And Literature, General

Diploma, Public Relations/Image Management