Neelu S Email & Phone Number

Analyzing business models and requirements to determine the feasibility of design andimplementation. Developing Process flows and Screen flows for applications. Creating User Interface rules, including Sections and Flow actions. Utilizing Data Transforms, Activities, Decision Rules, Reporting, and data pages. Demonstrated strong hands-on experience with Pega Customer Decision Hub (CDH), includingconfiguration, development, and maintenance. Optimized Pega CDH rules and decision process to enhance system performance even in high-trafficmarketing scenarios. Designed and implemented decision strategies using PEGA Decisioning, optimizing customerinteractions and business outcomes. Coordinated and executed omni-channel marketing efforts through PEGA Marketing, achievingseamless customer journeys and consistent brand messaging. Debugging applications with the help of the Pega Tracer tool and Clipboard. Performing end-to-end Integration testing of applications. Analyzing customer input to resolve production defects. Ensuring the quality of deliverables through testing and debugging the PRPC Application using toolssuch as Clipboard, Tracer, and Log Monitor. Preparing technical design documents, test case documents, unit test cases, and unit test defectsbased on the business requirements. Serving as a Next-Best-Action (NBA) developer, where I address business strategies, contact &engagement policies & arbitration. Successfully implemented and configured Pega Customer Service applications, enhancing customerinteraction and case management capabilities. Defining access roles and groups as per business needs. Brainstorming business requirements, grooming, and planning to create implementable stories for anagile sprint board. Adapting to the deployment process within the context of a two-week sprint. Coordinating with the QA team as part of the SDLC process to ensure timely and quality deliverables.

Phoenix, Arizona, United States

 Facilitating a seamless customer journey by accurately updating data in systems of record such as CAS, Triumph, GRMS, GCS, and WCC. Collaborating with Product Owners and Users to fully understand and implement necessary system changes and improvements. Creating validation rules to ensure accurate user input, enhancing overall data quality. Supporting end-to-end integration testing, ensuring system functionality and reliability. Analyzing and debugging defects, facilitating swift resolution and minimal service disruption. Assisting users with service now incidents by conducting root cause analyses and providing temporary workarounds. Leveraging Pega's collection rules extensively for more efficient data management. Creating decision tables, and decision trees, and declaring expressions based on requirements, enhancing system responsiveness. Preparing and executing unit test cases, ensuring system consistency and reliability. Designing and implementing process flows, activities, decision rules, and UI rules for a more streamlined user experience. Using Pega tools such as Clipboard, Logs, and Tracer extensively for effective debugging and process optimization. Utilizing Harness, Sections, Layouts, Flows, Flow Actions, when rules, and activities to create robust user interfaces and efficient workflows. Handling Ruleset version updates as required by the organization, ensuring consistent system performance. Performing code migration across multiple environments using Jenkins. Collaborating with the Pega Support team to troubleshoot and resolve technical issues, securing hotfixes from Pega Systems when necessary. This role has offered me the opportunity to leverage Pega's powerful capabilities in a global financial environment, achieving significant improvements in system functionality, data quality, and customer satisfaction.

India

Facilitating a seamless customer journey by accurately updating data in systems of recordsuch as CAS, Triumph, GRMS, GCS, and WCC. Collaborating with Product Owners and Users to fully understand and implement necessarysystem changes and improvements. Skilled in configuring SharePoint security permissions and access controls to ensure dataconfidentiality and integrity. Creating validation rules to ensure accurate user input, enhancing overall data quality. Supporting end-to-end integration testing, ensuring system functionality and reliability. Analyzing and debugging defects, facilitating swift resolution and minimal service disruption. Assisting users with service now incidents by conducting root cause analyses and providingtemporary workarounds. Skilled in using Tableau Desktop for ad-hoc analysis and exploratory data visualization. Has an advanced understanding of PEGA PRPC V8.X tools and leads development activities Knowledge of PEGA PRPC V8.X architecture. Leveraging Pega's collection rules extensively for more efficient data management. Creating decision tables, and decision trees, and declaring expressions based onrequirements, enhancing system responsiveness. Experienced in optimizing PowerBI performance for large datasets to ensure efficient dataprocessing and visualization. Designing and implementing process flows, activities, decision rules, and UI rules for a morestreamlined user experience. Using Pega tools such as Clipboard, Logs, and Tracer extensively for effective debugging andprocess optimization. Demonstrated ability to customize SharePoint web parts and templates to meet specificbusiness requirements. Utilizing Harness, Sections, Layouts, Flows, Flow Actions, when rules, and activities to createrobust user interfaces and efficient workflows. Proficient in Tableau Online for collaborative dashboard development and sharing withstakeholders.

India

 Worked on design changes and architecture of the ICMS project by parallel inputs with Business and development. Documenting project-level daily development trackers and defect trackers. Created Decision Rules (When condition Rules, Decision Tree Rules, Decision Table Rules, and Map Value Rules) and Declarative Expressions as per the requirements. Implement decisions, define data relationships, and establish connections to external sources, Code Activities, Decisions, and Declarative rules. Analyze schema, configure SOAP Connectors, customize activities to map request/response parameters, and handle exceptions. Build Flow rules to implement the business process including Assignments, Routing, Tickets, Flow Actions, Connectors, Screen Flows, Data Flows, Fork and Decision, Build Section, Flow Action, and Harness rules.Strong knowledge of SharePoint REST API and client-side development techniques forbuilding custom solutions. Customize portal rules, Expose Reporting fields, and create List View/Summary View rules. Involved in the development of Access Groups, Process flow, Activities, and UI properties. Implementation of Decision tables, Decision Maps, Declarative expressions & worked on listeners and Agent configuration.

India

 Actively involved in all phases of the Software Development Life Cycle (SDLC), playing a pivotal role in ensuring smooth progression from conceptualization to deployment. Utilized my technical expertise in UML to create sequence diagrams, providing clear representations of page flows to enhance understanding among team members. Developed UML class diagrams to showcase pages, action, and form classes in an inheritance hierarchy, providing a visual representation of framework base classes and page templates. Played a key role in creating tile definitions, struts-config, XML files, validation files, and resource bundles for Safe & Reporting modules using the Struts framework, driving efficient and effective development processes. Utilized my expertise in Struts framework and JDBC to implement form classes, action classes, and JSPs for the Safe & Reporting modules, ensuring seamless data retrieval from the backend Oracle database. Demonstrated exceptional problem-solving skills in resolving System Testing and Production tickets/issues, contributing to improved software quality and performance. Engaged in extensive coding, unit testing, and implementation, ensuring adherence to best coding practices and standards.