Quality Assurance Analyst
CurrentMy Role as QA is as follows:Evaluate external recovery calls of vendors hired by Citibank TO audit given no. of calls and to give feedback to agentsConstant updating of core processto take part in call calibrationsTo be a team player with proactive approachTo motivate agentsTo take steps and bring necessary changes for processImprovementMake Kaizen Report to avoid errors and save time thus help company to get more business