All-Star Realty & Investments is the real estate division of All-Star Sports Management, a leading full service management company which offers a full range of services to home buyers and sellers including commercial, residential, rentals, title insurance, etc...•Licensed Realtor dealing with commercial, residential, and rental properties•Title Sales Rep•Assisting with PR and Marketing for the real estate and sports agency•Social Media Manager•Business Consultant

Account Executive and Brand Ambassador for Hotwire Communications luxury hotel telecommunications division. Educating new and existing hotel clients on Hotwire Communications own state of the art Fiber optic network. Orchestrate the design and implementation of custom hotel telecommunications solutions for our hotel clients including Free to guest IPTV, Middleware, Internet Gateway, Wireless Internet, Metro Ethernet, Hosted PBX, High Speed Internet, and Video services.

Responsible for client satisfaction and growth through development of successful client relationships through implementation of project management, system configuration, team training, resource management, and ongoing support. Further the financial and operational objectives of the company by identifying revenue opportunities, developing improved processes that drive productivity, and ensuring established goals are met. Act as a primary point of contact for clients and manage the overall and day-to-day business and technical aspects of client-focused solutions.•Managed, coordinated, tracked, and implemented 45 large active voice and data projects (Analog On-net & Off-net, PRI, DSL, T1, T3, Cloud PBX, Integrated T1, Fiber, Wireless, & VOIP) including all aspects of project management such as budgets, team coordination, vendor management, and pricing analysis •Facilitated long-lasting and profitable client relationships that drive profits and word-of-mouth referrals•Developed and implemented solutions that positively impact efficiency and revenue, and coordinate with executive leaders to provide strategic analysis to implement systems, processes, and procedures•Supervised ongoing relationships with clients including providing technical support and utilizing strong knowledge of technology and support to resolve challenges and technical issues•Provided advice on problem resolution regarding documentation, pricing, and client concerns•Collaborated with clients to build project plans, set deadlines, assign responsibilities, and monitor progress•Evaluated project risks and develop solutions to mitigate any such risks•Assisted other departments including repair, translations, and customer service as well as other managers, VPs, directors, & sales staff•Utilized SOA, Neustar, & TNS applications as well as ILEC and CLEC websites (Qwest IMA, Comcast, Frontier WISE, MCLEOD, XO/ALLEGIANCE, AT&T, and SBC’s WEBLEX)

Led a service delivery coordinator team with a goal of providing efficient and effective support systems, specifically in the areas of finances, scheduling, service level management, and group administration. Assisted in issue resolution, incident reporting, customer communication, and ensuring consistent compliance with company policies and applicable rules and legislation. •Supervised, trained, coached, motivated, and oversaw activities of a team of delivery coordinators including effectively communicating company goals and objectives•Communicated with customers to expand and up sell client portfolios and drive company profits•Provided programming information to engineers to ensure client technical needs were met•Managed activation of services by communicating with customers, vendors, and engineers•Assisted other departments including repair, WA-SAT, and CARE as well as other supervisors •Assisted in Developing a process efficiency model that was implemented department-wide (PSDC/CSDC plan)•Worked with analog (off- and on-net), DSL and T1 products including MAC, disconnects, portouts, suspends, restores, toll free, ld products, and new install orders•Utilized TBS, OEP, SOA, EDI applications as well as ILEC and CLEC websites ( IMA,Comcast, WISE, MCLEOD, XO/ALLEGIANCE, and SBC’s WEBLEX)

•Supported sales and support management and staff; operated a 250-employee switchboard•Acted as first point-of-contact for customers and clients; maintained a professional look and feel in public areas•Scheduled on-site meetings and events for 25+ conference room facility; facilitated room set-up, catering and technical needs•Partnered with caterers (including Simple to Grand, D’Amico & Sons) to create incentive programs that reduced costs for Microsoft•Produced management reports for catering costs, conference room activity and business equipment usage

•Managed a client-load; maintained a high-retention rate•Educated staff on makeup, skin care and waxing techniques•Provided makeup service for fashion shows and editorial shoots