Neema Tabarani Email & Phone Number

Laguna Niguel, CA, US

Directed and led crew of 7-8 through live broadcasts, while simultaneously operating graphics machines, switchers, and audio devices.Navigated and directed how to use programs efficiently throughout each production set (Photoshop, LiveText, FoxBox, VIZ, TVG, and RCS) Operated and facilitated multiple programs throughout the production, and troubleshooted.

• Led a high-performing team in successfully resolving over 300 tickets monthly, delivering technical support to 5000+ users during migration to advanced webmail platforms.
• Implemented ITIL-based methodologies and ServiceNow platform to streamline troubleshooting processes and resolve user issues related to systems configuration and access.
• Successfully reduced data consumption by 66% by implementing a structured system data model and user quota system.
• Managed end-to-end migration project, developing comprehensive backend solutions and user walkthrough documentation, leading to a significant improvement in operational workflows.
• Conducted regular training sessions for end users on key software tools, including Google TakeOut and Microsoft Migration Manager, improving user adoption rates
• Utilized Active Directory to manage user accounts, permissions, and group policies.

• Managed and optimized operating systems such as Windows and Mac, proficiently configured computer hardware and software, and oversaw the maintenance of local area networks (LAN/WAN).
• Provided technical support to 400 employees/physicians through Help Desk resources such as Slack, Zoom, and phone, ensuring swift issue resolution.
• Provisioned users with SAML applications in OKTA, validated Single Sign-on, and assisted password synchronization across multiple OKTA platforms.
• Took initiative to audit and create a self-troubleshooting guide for non-technical users resulting in decreased tickets & increased productivity.
• Worked closely with the VP of IT to design and deploy online forms with intricate conditions and logic, optimizing cross-departmental workflows.
• Led initiatives to improve onboarding procedures through effective device inventory management, conducting regular new hire orientations, and ensuring swift device and account setups.

Collected and organized explanation of benefits (EOBs) and other payments for posting on HST and NextGen.Created program to accelerate posting of monthly capitation report by 75%Assembled and processed invoices to be completed for payment.Recorded and posted payments received, and made payments for vendor invoices and other debts owed by the company.

Installed and maintained computer systems and networks, including workstations and peripheral devicesOrganized filing reports and developed new system of formalizing files HIPAA compliant Designed and implemented new sheets and documents for better organization of the practice Assisted in accounts receivable and accounts payable for reimbursement.

Master Of Science - Ms, Computer Science

Associate Of Science - As, Computer Science

Bachelor'S Degree, Radio/Tv/Film