Ensure lesson quality and accuracy using proofreading, editing, and fact-checking skills while maintaining professional communication with lesson writers through clear and concise written feedback.

• Refined the shop’s online presence by editing all copy on the website and in digital newsletters.• Increased online sales by using research, writing, and editing skills to create clear, concise, and fun descriptions of products in the shop’s online store.• Designed and maintained a database of the shop’s 200+ vendors that provided the staff with up-to-date artist and product knowledge, thereby empowering them to make informed connections with customers and complete more sales.• Grew the shop’s consignment program by doubling the number of consigning artists leading to a 67 percent increase in sales within the program, coordinating the ordering and receiving of products, and building friendly, professional relationships with its 50+ independent artists through email and verbal communication.• Managed company email inbox resulting in a 70 percent increase in special orders completed, an 80 percent increase in charitable donations given, and countless customer questions answered in a timely manner.

• Supervised various staffs ranging from 12-18 employees at multiple stores across North Texas while maintaining consistent adherence to corporate policies, procedures, and values, resulting in three promotions.• Analyzed sales reports to recognize trends, create action plans for meeting sales goals, and to create weekly schedules that consistently balanced labor and financial needs.• Named “Partner of the Year” by coworkers in 2007.

• Assisted professors in the Department of Information Science by proofreading written publications, PowerPoint presentations, and web content.• Used writing and editing skills along with research from given texts to create informational PowerPoint presentations for primary school educators to use when introducing students to different careers.