Neena Narayanan Email & Phone Number

San Francisco Bay Area

Santa Clara, California

San Francisco Bay Area

• Provide technical mentoring, problem resolution when difficult customers engagements are needed.
• Ensure customers are receiving prompt and accurate responses to their inquiries by monitoring team queue statistics.
• Provide continuous employee development and coaching with team motivation as key.
• Develop and implement new processes that will drive efficiencies and elevate standards in our fast growth, high demand customer centric environment.
• Conduct daily technical updates on back log cases involving the team.
• Improve efficiency of team by conducting weekly standup meetings and enabling team discussion

San Francisco Bay Area

• Demonstrated ability to troubleshoot difficult technical issues and resolve efficiently.
• Got a working knowledge of components in web applications stack.
• Have in-depth analysis of understanding and troubleshooting AJAX, JavaScript, CSS, HTML
• Communicated with the Enterprise Team on conducting testing for the different types of pricelists and debugging the workflow
• Liaising with test team and dev teams to resolve technical UX issues for scripts.

San Francisco Bay Area

• Understood the use cases and transactions of the different types of pricelists such as corporate pricelist, International pricelist and translate them into Android Framework’s flow of Activities and Intents
• Designed and developed the layout of mobile version of approvals list
• Utilized UI wireframes and specifications to support various use-case scenarios
• Worked with support team to resolve any customer bugs, issues and helped identify new product features.

San Francisco Bay Area

• Conceptualized, designed, developed and deployed their web application.
• Effectively used FLUIDUI tool for mock-up and wire framing to liaise with product manager process.
• Wrote technical specification and maintained all reports pertaining to the development
• Communicated effectively with stake holders to manage exceptions.
• Tested the application on various carriers to ensure consistent performance.
• Continue to provide web support for technical issues and maintenance issues.

• Reporting to the Head of Development, I was responsible for the development of a group of customer focused web sites / applications as part of an agile scrum team. Main responsibilities included:
• Developing internal applications.
• Using JIRA and Confluence for ticketing and documentation of releases.
• Raising defects in JIRA and resolving issues within time frame.
• Developing public facing websites.
• Maintaining iphone and ipad sites

• Reporting to module lead, I was responsible for maintaining the existing legacy software in the telecom domain. Main responsibilities included:
• Maintenance work of existing modules
• Manual configuration of nodes of Alcatel –Lucent Nodes
• Writing test scripts in tcl/tk for automated testing
• Involvement in the entire lifecycle of feature enhancement