Neeraj Arora (He, Him, His) Email and Phone Number
With over two decades of diversified IT delivery experience spanning across industries (Retail , CPG, B2B, Insurance), bring a track record of leading successful digital transformation journeys across the globe. Blending a broad spectrum of experience across all aspects of transformation from strategy and growth drivers to product roadmap and platform delivery, partner with global clients to reinvent their businesses in the digital age, addressing a variety of business challenges such as:• Increasing competition from Digital Natives and Marketplaces through contemporary cloud native e-Commerce and digital marketing platforms • Lack of consumer data/Insights to drive digital marketing effectiveness through advanced analytics and customer data platforms• Meeting the changing expectations of B2B Brands through frictionless, real time and easy to use, B2C like experiences delivered by cloud-native CRM, Sales and Service applicationsWhile these challenges aren't unique to each business, the context of each business makes them unique. The common thread binding a solution to these disparate challenges is the power of contemporary digital technology platforms augmented by AI, built on resilient cloud-native infrastructure. With a strong ability to balance a strategic vision with tactical execution and a strong Program governance framework, ensure predictable and consistent results with every program. With Program budgets between 5-25M US$, team size up to 250 people setting up strong governance frameworks is paramount. With Digital transformations impacting the entire organization, it is imperative to adopt a holistic approach, taking into account organization structure, digital maturity and culture while establishing program goals. A strong believer in embracing and leading change and a firm belief that with adoption of Generative AI, businesses have yet another opportunity to change the game.
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Director Program ManagementOnixToronto, On, Ca -
Sr. Program Director-Engagement Lead-Mobile TransformationPublicis Sapient Mar 2022 - PresentToronto, Ontario, Canada• Engagement lead-Mobile Transformation- Led a portfolio of Mobile customer experience & B2B sales/service transformation Projects within Retail with single point accountability for Program delivery. Key responsibilities included establishing both development and business KPIS (App engagement, App Ratings, digital revenue growth), defining and adapting delivery processes across various cross-functional capabilities, integrated program planning and governance, enterprise risk and change… Show more • Engagement lead-Mobile Transformation- Led a portfolio of Mobile customer experience & B2B sales/service transformation Projects within Retail with single point accountability for Program delivery. Key responsibilities included establishing both development and business KPIS (App engagement, App Ratings, digital revenue growth), defining and adapting delivery processes across various cross-functional capabilities, integrated program planning and governance, enterprise risk and change management for successful program delivery. • Account Planning and Business Development- Spearheaded account planning & business development (organic & inorganic) leveraging contemporary technologies such as Cloud, Hyper personalization, Retail Media and Gen AI to drive innovation, efficiency and growth. These efforts resulted inbusiness growth upwards of 15% in year 1 for the managed portfolio. Show less -
Senior Program Director- Large Digital Commerce Transformation ProgramPublicis Sapient Sep 2019 - Feb 2022Gurugram, Haryana, India, Melbourne, AustraliaAnchored the overall Program delivery as a Program director from the sales stage and thereafter taking on delivery accountability across all capabilities (Product, Experience, Data & Engineering) for a very large digital Commerce and marketing transformation program for Australia's most trusted DIY & Outdoor brand. The program involved green field implementation of a contemporary Cloud Native Hybris commerce platform with Sitecore Digital Experience Management to delver a best in class user… Show more Anchored the overall Program delivery as a Program director from the sales stage and thereafter taking on delivery accountability across all capabilities (Product, Experience, Data & Engineering) for a very large digital Commerce and marketing transformation program for Australia's most trusted DIY & Outdoor brand. The program involved green field implementation of a contemporary Cloud Native Hybris commerce platform with Sitecore Digital Experience Management to delver a best in class user experience for Australia's leading Outdoor, brand as it pivoted towards digital from a dominant brick and mortar retail position. With a Program budget upwards of 20 M AUD and a team size of 200+ people, geographically distributed across multiple offices in Australia and India, the program was successfully delivered in multiple phases, leveraging a Rapid Agile approach, laying a strong foundation for acceleration of business growth from digital channels in Australia and New Zealand. Show less -
Senior Program Director- Growth Lead- Salesforce Commerce CloudPublicis Sapient Jan 2019 - Aug 2019Gurugram, Haryana, IndiaResponsible for Business growth ( Organic & Inorganic) of the salesforce Commerce Center of Excellence at Publicis sapient. Led the new business development opportunities within the COE with industry focused solutions, specifically targeting beauty and cosmetics, apparel and luxury fashion houses. Partnered with client executives in creation and execution of account plans for key existing clients. Was instrumental in achieving a business growth of 20% in revenue over the full year. -
Program Lead-Digital CommercePublicis Sapient Jan 2018 - Oct 2018Gurgaon, IndiaProgram Lead-Large US Home product retailer- Digital Commerce & Marketing Platform Refresh- A leading US home products retailer was faced with twin challenges of slowing business growth and an increasing technology cost of maintenance- The Platform enabled the move to contemporary cloud technologies, optimizing maintenance costs and also providing better performance through architecture modernization. Coupled with a refreshed and easy to use experience, the overall program delivered significant… Show more Program Lead-Large US Home product retailer- Digital Commerce & Marketing Platform Refresh- A leading US home products retailer was faced with twin challenges of slowing business growth and an increasing technology cost of maintenance- The Platform enabled the move to contemporary cloud technologies, optimizing maintenance costs and also providing better performance through architecture modernization. Coupled with a refreshed and easy to use experience, the overall program delivered significant benefits to the business enabling them to regain their lost competitive advantage. Show less -
Director Of Program Management- Program LeadPublicis Sapient Jan 2016 - Dec 2017Gurgaon, IndiaProgram Lead for for an Enterprise Digital Reinvention Program for one of world's largest Industrial Products & Services Organization, headquartered in Europe. The one of a kind program aims to create an exemplary B2B Digital organization offering a best of breed customer experience, fully integrated across Marketing, Sales, Service and Support globally across 100+ countries. -
Director Of Program Management- Engagement LeadPublicis Sapient Jan 2015 - Dec 2015Toronto, Canada AreaLeading a large Omni-Channel Commerce Business Transformation Program for a leading Canadian Luxury Retailer, part of the Selfridges group with delivery accountability and shared responsibility for relationship and account growth. -
Delivery Lead: Omni Channel Commerce PlatformSapientnitro Mar 2014 - Dec 2014Gurgaon, India-Delivery responsibility for Design and Implementation of first of its kind Omni channel commerce program, based on Click & Collect model, in the grocery space in Canada.-One of the largest implementation of SAP-Hybris Ecommerce Platform in the world-Fully Integrated with In-store POS, Centralized Promotions and Loyalty making it one of the very few truly integrated Omni channel ecommerce implementations in grocery retailing- The Project won the most Innovative Implementation of the… Show more -Delivery responsibility for Design and Implementation of first of its kind Omni channel commerce program, based on Click & Collect model, in the grocery space in Canada.-One of the largest implementation of SAP-Hybris Ecommerce Platform in the world-Fully Integrated with In-store POS, Centralized Promotions and Loyalty making it one of the very few truly integrated Omni channel ecommerce implementations in grocery retailing- The Project won the most Innovative Implementation of the Year award from SAP-Hybris for 2014.. Show less -
Engagement Lead: Digital Commerce Program Delivery-Luxury RetailSapientnitro Mar 2013 - Jan 2014Hong Kong SarPlaying the Engagement Lead Role for a large eCommerce Business Program in Asia-Pacific for a leading Luxury Spirits Manufacturer and Retailer. Responsible for overall Program delivery across Asia Pacific and India region with responsibility for Delivered Profitability. -
Delivery Lead: Omni-Channel Commerce Program-Large Us Home Products RetailerSapientnitro Aug 2011 - Dec 2012Gurgaon, IndiaPlaying the Program manager role on a large & critical, multi-million dollar business transformation program to redesign and develop the e-Commerce Portal for a leading US home products retailer. Responsible for end-end delivery of the project across the various stages of the program from requirements definition to design, development, launch and support; Currently managing a large cross functional team of 75+ people across India and US with complete delivery ownership and accountability. -
Sr. Manager Program Management- Delivery LeadSapient Apr 2008 - Aug 2011Gurugram, Haryana, India, Manchester, UkDelivery lead for Application Development & Management Services for UK's No2, BPO services provider across a range of clients from Public Sector to Utilities and Insurance. The responsibilities included full delivery accountability for a distributed team of around 100 people across both geographies and additional responsibility for organic growth and margin improvement. Played a key role in contract negotiation with existing and new clients and was instrumental in delivering margin improvement… Show more Delivery lead for Application Development & Management Services for UK's No2, BPO services provider across a range of clients from Public Sector to Utilities and Insurance. The responsibilities included full delivery accountability for a distributed team of around 100 people across both geographies and additional responsibility for organic growth and margin improvement. Played a key role in contract negotiation with existing and new clients and was instrumental in delivering margin improvement of 500 basis points over two years on an annual service revenue ranging between 7-9 M US$. Show less -
Manager Program ManagementSapient Corporation Jul 2005 - Mar 2008Manchester, United KingdomProgram Management responsibility for a set of projects within the UK business of Sapient; The Programs ranged from setting up a Knowledge Management and Workflow management Portal for global employees of UK's Postal Services to providing Transitions, Application Management & Development Services to UK's 2nd largest BPO service provider and its different clients across Govt, Utilities and Financial Services. -
Project ManagerNiit Limited Mar 2003 - Jun 2005Worked as a Project Manager on multiple e-learning and web development projects of the company with US Based private educational and corporate clients for international clients. Handled several challenging projects including the first of its kind online MBA project for a key American private university. -
Business AnalystSoftedge Technologies Jul 2000 - Feb 2003Singapore, SingaporeWorked as a Business Analyst in the functional role as an interface between technical team and clients; Responsibilities included preparation of user requirements/specifications documents, and liaison with clients during solution development and implementation phase of different projects within supply chain management domain. Key projects handled include procurement solutions for Balarpur Industries Limited (BILT) including catalogs and reverse auctions, Catalog; Supplier Catalog maintenance… Show more Worked as a Business Analyst in the functional role as an interface between technical team and clients; Responsibilities included preparation of user requirements/specifications documents, and liaison with clients during solution development and implementation phase of different projects within supply chain management domain. Key projects handled include procurement solutions for Balarpur Industries Limited (BILT) including catalogs and reverse auctions, Catalog; Supplier Catalog maintenance and reverse auctions for Ford Austrailia; IT strategy formulation and procurement solution for Valvoline Cummins Limited, India. Show less
Neeraj Arora (He, Him, His) Education Details
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International Business -
Civil Engineering
Frequently Asked Questions about Neeraj Arora (He, Him, His)
What company does Neeraj Arora (He, Him, His) work for?
Neeraj Arora (He, Him, His) works for Onix
What is Neeraj Arora (He, Him, His)'s role at the current company?
Neeraj Arora (He, Him, His)'s current role is Director Program Management.
What schools did Neeraj Arora (He, Him, His) attend?
Neeraj Arora (He, Him, His) attended Indian Institute Of Foreign Trade, Delhi College Of Engineering.
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