Solar Energy Systems Distribution and Installation for residential and Commercial setups. Providing wide range of Products and Customized Solutions for home to home needs. A complete end to end service including Products supplies, Fabrication, Electrical Fittings and Installations. Door Step Delivery and Robust commissioning of small, medium or large scale projects in time bound and remote monitoring bases.

Operations and Process ManagementAchieving targets for key performance indicators.Handling logistics planning including reverse logistics and spare parts management.Reducing the repetition rate of issues and improving quality of the services.Project ManagementEnsuirng project delivery including development, implementation, testing and documentation.Maintaining healthy cash flows for all projects as per budget by ensuring timely billing and follow-ups.Vendor ManagementManaging the expansion of service network in the regions.Handling claims, resources and logistics operations for service partners. People ManagementEnsuring trainings for each location on CS and technical as per findings for improved customer satisfaction. Providing training to all care partner engineers and also taking care of technical issues.

Overseeing day to day operations of the service center for the North region.Controlling project activities & handling the project management cycle entailing requirement gathering & final execution.Managing the expansion of service network in the regions.Handling direct reporting of 6 Area Service Managers controlling 130 Service centres across 6 states of North.

Handling service operations including SLA management for the regional teams including KPI achievements, cost and customer satisfaction. Audits for all the regions and improvement plan for the necessary points. Meeting with the retailers, distributors and sales team for better service planning and understanding market requirements. Re-engineering of the process and execution of the Plans and process.

Providing training to engineers.Managing KPI and achievement of targets for L-4.Responsible for productivity of L-4.Providing Technical support for field engineers and Service centre engineers.Ensure to provide solutions to the field team for various faults.Managing cost of repair.Ensuring quality repairs of L-4.

Taking care of Level-2 and Level-3 repairs of the Nokia handsets.handling a team of engineers for Nokia care and ensuring training to the partner engineers.achievement of SLA, like TAT, Re-Repair, BER etc.managing the service centre revenue.