Neeraj Kumar Email & Phone Number

Oshawa, Ontario, Canada

- Delivered exceptional customer service by assisting with product inquiries, providing recommendations, and addressing concerns to ensure a positive shopping experience.- Processed transactions efficiently and accurately at the cash register, handling various payment methods and maintaining a balanced till.Managed inventory by restocking shelves, organizing displays, and ensuring product availability to support smooth store operations.- Maintained a clean, organized, visually… Show more - Delivered exceptional customer service by assisting with product inquiries, providing recommendations, and addressing concerns to ensure a positive shopping experience.- Processed transactions efficiently and accurately at the cash register, handling various payment methods and maintaining a balanced till.Managed inventory by restocking shelves, organizing displays, and ensuring product availability to support smooth store operations.- Maintained a clean, organized, visually appealing store environment, adhering to company merchandising standards.Supported daily operational tasks, including inventory management and store cleaning.- Contributed to loss prevention efforts by monitoring store activity and following company policies to minimize shrinkage.- Resolved customer issues effectively, fostering a welcoming and helpful store atmosphere. Show less

Mohali District, India

- Implemented effective retention strategies, reducing customer churn by 20% through targeted interventions and personalized communication.- Conducted technical data analysis and tracked performance metrics using CRM systems and Excel, providing actionable insights for business decision-making.Collaborated with cross-functional teams to develop and execute retention plans and marketing campaigns, enhancing customer engagement and satisfaction.- Managed customer interactions… Show more - Implemented effective retention strategies, reducing customer churn by 20% through targeted interventions and personalized communication.- Conducted technical data analysis and tracked performance metrics using CRM systems and Excel, providing actionable insights for business decision-making.Collaborated with cross-functional teams to develop and execute retention plans and marketing campaigns, enhancing customer engagement and satisfaction.- Managed customer interactions, addressing concerns and resolving issues promptly to maintain high levels of service and client loyalty.- Delivered detailed ad hoc reports to leadership, supporting data-driven decisions and strategic planning.- Demonstrated strong communication and interpersonal skills, fostering positive relationships and contributing to a collaborative team environment. Show less

New Delhi, Delhi, India

- Assisted in developing and implementing marketing strategies to enhance brand visibility and drive engagement across digital platforms.- Conducted market research and competitive analysis to support strategic decision-making and identify growth opportunities.Analyzed marketing data and performance metrics to evaluate campaign effectiveness and provide actionable insights for optimization.- Contributed to the creation of marketing content, including social media posts, blog… Show more - Assisted in developing and implementing marketing strategies to enhance brand visibility and drive engagement across digital platforms.- Conducted market research and competitive analysis to support strategic decision-making and identify growth opportunities.Analyzed marketing data and performance metrics to evaluate campaign effectiveness and provide actionable insights for optimization.- Contributed to the creation of marketing content, including social media posts, blog articles, and email campaigns, ensuring alignment with brand messaging.Supported the coordination and execution of marketing campaigns, tracking progress and reporting on key performance indicators (KPIs).- Collaborated with team members and other departments to gather insights and ensure cohesive and integrated marketing efforts. Show less

Postgraduate Diploma , Marketing Management- Digital Media Marketing, Digital Marketing

Bachelor Of Arts - Ba, Mass Communication/Media Studies, 7.2

Activities and Societies: - Competed nationally, representing Parul University in football, demonstrating teamwork and discipline..

High School Diploma, Business/Commerce, General, 70%