• An Astute Service Delivery Professional with 11 years of expert hands on Project management, customer management, Projection execution, escalation management, IT Service management, Revenue Generation & Team management.• Proven abilities to enhance the Process for resource optimization, capacity utilization; escalate productivity & operational efficiencies while curtailing costs / expenses.• An effective communicator with excellent customer relationship management skills.

Leadership Skills to manage the workforce and the clients,Excellent communication skills,Active participation and contribution to business development,Own the pre sales for managed services opportunities,Deep Understanding of ITIL, Contribute to the BRAND through continually improving Customer Experience

The Government Department responsible for the Computerization and networking of government organizations all over India. Supporting NIC and their Different Projects.Installed Windows 2003 server with MS SQL and having Hardware RAID Installed Red-Hat Linux Enterprise ES 3.0 with oracle 9i having RAID District Court of Allahabad (NIC Project)Installed and supported HCL Intel Servers in District Court Allahabad.It was a Network of four Servers with Linux Enterprises Edition… Show more The Government Department responsible for the Computerization and networking of government organizations all over India. Supporting NIC and their Different Projects.Installed Windows 2003 server with MS SQL and having Hardware RAID Installed Red-Hat Linux Enterprise ES 3.0 with oracle 9i having RAID District Court of Allahabad (NIC Project)Installed and supported HCL Intel Servers in District Court Allahabad.It was a Network of four Servers with Linux Enterprises Edition ES 3.0 and 152 Desktops with NIC Linux (specially developed on Debian Linux).Other Projects - Work as a Incharge for the Installation group for -Computerization of Canara bank, Oriental bank of Commerce, Syndicate bank, Union bank of India, Bank of India, UCO bank, Associated Banks of State Bank of India, Punjab National Bank, ICICI bank, ICICI Prudential, HDFC , Rural banks etc.Computerization of Insurance Sector like UIIC, NIA, NICL and other financial sector like SHCIL, LICHFLComputerization of Several Govt. Departments like National Informatic Centre,State Horticulture, State Water Resource, UP Jal Nigam, NCC, Doordarshan, IOCL, Treasury, High Court, District Courts, Nagar Palika, UPTRON, UPDESCO etc.Computerization of Railways like North-Eastern and North Central Railways.Computerization of Several Army Units in all over Uttar Pradesh. Show less