Monitoring and Reporting of Network Devices. Working 24X7 - Rotational shift within TAT for each case. Real time Incident Reporting and provide Japanese language support to L1 & L2 team. Multiple client handling in Asia Pacific region mainly Japan & Singapore, Client communication through phone & email. Project Management and Incident Management. Maintenance of log report. Vendor management in case of device replacement activity. Working closely with service providers like Fujitsu and NTT communication etc. Escalation Handling, solution provider and reporting.

Full time Interpretation and Translation support to 6+ Japanese native from management. Arrangement of daily meetings and actively involved with management's day to day work. Customer portfolio management. Vendor management, part of high level management meetings and discussions. Single point of contact for various official jobs and communication. Translation of documents from JtoE and EtoJ. Being part of HR team involved in hiring of new employee interview process.

A self-confessed with 12+ years of experience. Currently worked as Project Leader in Digital Marketing Team, AXA Bus. Services Pvt. Ltd.Key skills in Business Process Management, Project Management, Operations Management, Team Management & Appraisal, Service Delivery, Digital Marketing, Web Analytics, Google Analytics 360 Suite (GA Certified), AdWord (Certified), Data Studio, Search Engine Optimization, Audit & Report, Search Engine Marketing, Social Media Optimization & Marketing, PPC/CPC, MIS & Reporting, Online & Social Media Campaign Management, 3rd party Vendor Management, Ad Trafficking & Tag Management, Project Management, Business Intelligence & Market research, Visualization through various tools & Reporting, Risk & Quality Coordinator (ISO & ISMS), Japanese Language (JLPT L3 certified), etc..Posses excellent leadership skills and ability to delegate responsibilities effectively. A creative thinker, with an ability in strategic planning, implementation and use analytical skill & data to inform all decisions.A through professional with excellent communication skills, capable of thinking in and out of the box. A quick learner who is keen to learn and develop new skills which enable me to perform and allow advancement.Science graduate & the support of Japanese language enable me to enhance my abilities and grow personally & with the organization.

Overall 9+ years of experience in Operations Management, Process Management, MIS, Client Servicing and Team Management, Different types of Reports generations for performaance management and Testing of Systems and applications on scheduled basis enables hassle free work flow for others. • Managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.• Possess excellent communication skills, interpersonal skills and organizational skills with proven abilities in planning, team management & mentoring and managing customer relationships.• A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas.Being from Science and IT background with the support of Japanese language enables inhancing my abilities to grow in BPO sector and IT Servicing industries. To obtain a meaningful and challenging position in the core field that enables me to perform duties and allows for advancement.Core Competencies:Process Transition / EnhancementTeam ManagementOperations Management