Neeraj Pendharkar Email & Phone Number

Sault Ste. Marie, Ontario, Canada

Toronto, Ontario, Canada

VIP and Digital Opportunities executive

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Building relationships with client’s customers and increasing customer satisfactionProviding client’s customer impeccable customer serviceExceeding targets for internal Quality Assessment and customer interactionsEducating customers about client’s services

Toronto, Canada Area

Building relationships with customers and clients at in-field marketing campaigns Promoting client's services to prospective customers using various marketing strategiesIncreasing client’s customer base using face to face marketing techniquesConducting training on how to approach various customer demographicsBuilding and fostering new customer relationshipsMatching customers to client's services to create a mutually beneficial relationship

Pune, Maharashtra

Market penetration study for Fish Bite a frozen shrimp and fish B2B sale business that provided restaurants and hotels access to export quality range of products year roundProfit maximization by performing process audit of purchase and man power planning for 4 restaurant offerings of Blue Mushroom

Pune Area, India

Increased assets under management by 20 million INR using various modes like referral programs, investor forums and contact databasesMarketed the firm on investor forums to increase prospective client interactionsConducted risk appetite analysis of newly acquired clients by analysing client details such as age, marital status, income, financial health and investment goalsCreated client segments based on their investment goals and risk appetite Reduced financial advisor’s new client processing time by 20% by efficiently segmenting newly acquired clientsConducted a market research study of multiple investor segments to help business design better strategy for targeted customer acquisition leading to improved conversion rates

Bangalore

Internal Audit of a Multinational Pharmaceutical company: Reduced expenditure by millions of Rupees by auditing various business processes within the client’s organization to improve process efficiency by lowering operating costs and improving departmental utilization and policy robustnessRevenue Assurance for an International Telecommunication Company: Helped in designing strategies to counter telecommunication fraud, potential payment defaultsMarket Research: Used data analytics to identify potential product mix to satisfy target segment and expand client’s business in a foreign telecommunication market. This helped the telecom firm increase revenue by 2% year on yearPreparing proposals: Creating internal audit proposals for perspective clients to improve revenue generation and cost reduction in supply chain management

Bengaluru Area, India

Prepared 20 case studies of completed engagements spanning various verticals Conducted customer satisfaction surveys and analysed results for improved performance of a new entrant into the beverage industryAnalysed existing secondary and primary data to prepare proposals for various projectsHandled three end-to-end projects which included writing proposals, preparing questionnaires, negotiating and coordinating with vendors and preparing reports

Pune, Maharashtra, India

Completed the daily call pipeline and handling each customer on a case by case basis to build borrower trust for a better customer experienceCreated monthly mortgage payment frequency table of individual mortgage borrowersRanked borrowers on payment delinquency levels which helped payment servicing team in restructuring individual borrower’s re-payment plan Created credit reports of borrowers based on monthly mortgage payments and transmitted them to major rating agencies Worked with team leader to improve standard operating procedures to ensure improved efficiency and quality surpassing internal quality target of 98%Attended team meetings and conference calls with on-site process owner to appraise of team’s progress and continuously exceed expectations

Pune Area, India

Conducted marketing activities using various modes to increase website visibility among potential customersConducted promotional events to engage potential usersCreated fantasy bets for www.lordsofodds.com a fantasy betting and prediction website Worked on a live SMS game show “LOOT” for ESPNSTAR during 2008 Cricket Asia Cup Created a fantasy prediction league based on Moto GP in partnership with Castrol racing Conducted sponsor drive for increased sponsorship for prizes

Master Of Business Administration (M.B.A.), Major In Marketing With Minor In International Business

MBA in Marketing and International Business

Bachelor Of Commerce (B.Com.), Marketing/Marketing Management, General, First Class

Activities and Societies: Marketing Week 2007-2008 Objective- To chalk out a marketing plan for the introduction of a luxury sports car.

Higher Secondary School, Commerce, Distinction

Activities and Societies: Football Team