Neeraj Tyagi Email & Phone Number

● Managed diverse customer portfolios encompassing Time and Materials (T&M), Fixed Cost Price (FCP), and Fixed Price Projects (FPP), ensuring optimal delivery outcomes.● Strategically controlled delivery costs to uphold margins while meeting customer expectations and contractual agreements.● Demonstrated adept resource and stakeholder management skills to foster productive collaborations and mitigate project risks.● Spearheaded comprehensive planning, budgeting, and procurement activities to facilitate project success within defined parameters.● Conducted thorough risk assessments and developed effective mitigation strategies, ensuring project continuity and minimizing disruptions.● Oversaw project progress across accounts, adeptly adapting to changes and facilitating seamless transitions, while providing detailed reports to senior management for informed decision-making.➤ Specialties: Project Planning & Control, SLA Management, Customer Management, Agile Methodologies, Budgeting & Cost Optimization, Demand Management, Escalation/Incident Management, Transition/Transformation, People Management

Tech Stack Used: Azure Data bricks, Azure Data Lake, Azure Cloud, Azure DevOps, SSIS, DWH, PBI, DAX● Orchestrated customer portfolios spanning Time and Materials (T&M), Fixed Cost Price (FCP), and Fixed Price Projects (FPP), ensuring alignment with strategic objectives and customer satisfaction.● Strategically managed delivery costs to uphold margins and optimize resource utilization, driving profitability and sustainable growth.● Directed resource allocation and stakeholder engagement to foster collaborative relationships and drive project success.● Led comprehensive planning, budgeting, and procurement initiatives, enhancing operational efficiency and maximizing project outcomes.● Conducted rigorous risk assessments and developed robust mitigation plans, minimizing project disruptions and ensuring timely delivery.● Monitored project progress across accounts, swiftly adapting to changes and implementing proactive measures to maintain project momentum.● Produced insightful project reports for senior management, providing transparency and facilitating informed decision-making processes.● Spearheaded performance reviews with customers and internal stakeholders, identifying areas for improvement and driving impactful changes to enhance project delivery and customer satisfaction.➤ Specialties: Project Planning & Control, SLA Management, Customer Management, Agile Methodologies, Budgeting & Cost Optimization, Demand Management, Escalation/Incident Management, Transition/Transformation, People Management

Athlone, Ireland

● Successfully managed a diverse customer portfolio encompassing Time and Materials (T&M) and Fixed Price Projects (FPP), ensuring delivery excellence and client satisfaction.● Spearheaded process ownership for Incident, Problem Management, Change, Release, Transition Management, and Process Governance, driving efficiency and compliance.● Strategically controlled delivery costs to optimize margins and enhance profitability while maintaining high-quality service delivery.● Demonstrated adept resource and stakeholder management skills, fostering collaborative relationships and maximizing project outcomes.● Led comprehensive planning, budgeting, and procurement efforts, ensuring alignment with project objectives and resource optimization.● Conducted rigorous risk assessments, developed effective mitigation plans, and proactively managed project progress, adapting to changes and ensuring timely delivery.● Successfully led the migration of 600 users from VDI to DaaS, ensuring seamless transition and minimal disruption to operations.● Digitally converted all Standard Operating Procedures (SOPs), streamlining processes and enhancing efficiency across the organization.● Recognized for exceptional performance with accolades such as the Best Delivery Manager Award, Award for Outstanding Customer Handling, and Maestro Award for significant growth in the account.➤ Specialties: Project Planning & Control, SLA Management, Customer Management, Agile Methodologies, Budgeting & Cost Optimization, Demand Management, Escalation/Incident Management, Transition/Transformation, People Management

Noida

Delhi

Master Of Computer Applications - Mca, Computer And Information Sciences And Support Services

Bachelor'S Degree, Chemistry