Working on different tools i.e. QLAW, ONBASE, PRANET AND CLS.Efficiently handling case files and concluding cases effectively keeping up operational efficiency and client services.Produced documentation outlining process improvement solutions. Increased efficiency and team performance by implementing actionable process improvements.Delivered successful process improvement initiatives, resulting in reduced cycle times and increased productivity.Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.Gathered documentation and created reports on assessed information.