#Growth Accelerator #Team Building #Start Up #Branding # New Ventures I am a competent professional with 17 years of experience in consulting services, customer experience research, analytics, net promoter score (NPS) experience program, marketing strategy, market research, business development, strategic planning and new business initiative, constructions and tender business. Present Service Portfolio:-Customized research solution:-• Shopper behavior and customer assessment• Shopper experience and loyalty• Customer experience, satisfaction and loyalty• Mystery shopping Program• Customer loyalty measurement through NPS• Market Communication effectiveness• Aftermarket sales trackingCustomer experience measurement model.• Internal Review: Customer care model (Employees & management)• External Review: Measurement of Customer experience (Customers)Industry covered - Online Education, Automotive, Retail, Telecom, Banking, FMCG, Hospitality, Service, Financial services, Consumer Durable.
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CooMetamentorz Apr 2022 - PresentNew Delhi, Delhi, India -
Co-FounderCoding Research Aug 2018 - PresentNew Delhi Area, IndiaCoding Research is a online training platform providing training opportunities to professionals from 12+ business verticals including healthcare, education, Human Resource , BFSI ,medical coding, billing, auditing and HIPAA compliance.#www.pioneereducator.com#www.fdaeducator.com -
Sr. ManagerW Pratiksha Hospital Aug 2016 - Aug 2018Gurgaon, India -
Product ManagerAudiosolutionz Aug 2014 - Aug 2016New Delhi Area, IndiaCustomer-facing/consulting experience, developed the product/business strategy, its pricing and analysis, and performed ongoing business analysis to drive the brand performance• Expertise in Software Asset Lifecycle Management, with knowledge of Software Asset Management• Develop strong relationships with larger clients; maintain key relationships that contribute to services up-sell, cross-sell opportunities• Identifying market segments, potential markets trends, consumer’s insight… Show more Customer-facing/consulting experience, developed the product/business strategy, its pricing and analysis, and performed ongoing business analysis to drive the brand performance• Expertise in Software Asset Lifecycle Management, with knowledge of Software Asset Management• Develop strong relationships with larger clients; maintain key relationships that contribute to services up-sell, cross-sell opportunities• Identifying market segments, potential markets trends, consumer’s insight and niches• Cross-functional team management with order fulfilment and sales to ensure optimum customer satisfaction• Manage commercial contracts, negotiations with vendors, speakers and established and built long-term relationships with them• Efficiently managed advertising campaigns, publisher relations and collaborative ventures• Engage and strategize with senior level industry experts/veterans for conferences/events• Work with a team of analysts, researchers, web developers and designers to achieve the business goals• Stay current with ever-changing publisher license models/technologies• Oversee product marketing including new product launch management, presentations, competitive analysis and general sales support. Show less -
Product ManagerSgs Feb 2014 - Aug 2014GurgoanTo establish new business segment and business development in India;• To anticipate and identify client’s needs and pains and translate those into sales opportunities inresearch business;• Proactively developing innovative research programs to suit client’s needs;• To design and implement business strategy to develop business and ensure revenue and profitabilitywith a long-term success;• Responsible for managing existing client relationships;• Responsible for account… Show more To establish new business segment and business development in India;• To anticipate and identify client’s needs and pains and translate those into sales opportunities inresearch business;• Proactively developing innovative research programs to suit client’s needs;• To design and implement business strategy to develop business and ensure revenue and profitabilitywith a long-term success;• Responsible for managing existing client relationships;• Responsible for account mining and developing new client relationships in the marketresearch/consumer insights area;• Responsible for resource planning, hiring and thought leadership for the business;• Managing a team of project leads, operation leads, research analysts & business development;• Lead multiple market research engagements and responsible for shaping and delivering the analytics and insights needed to drive MR programs across multiple clients & projects;• Development of category/ market insights and report presentations;• Collaborate with IT vendor (web application) for online research projects;• To manage stakeholder relationships with all counterparts across the organisation Show less -
Account ManagerSgs India Pvt Ltd Jun 2013 - Feb 2014Mumbai* To establish new business segment and business development in India;• To anticipate and identify client’s needs and pains and translate those into sales opportunities inresearch business;• Proactively developing innovative research programs to suit client’s needs;• To design and implement business strategy to develop business and ensure revenue and profitabilitywith a long-term success;• Responsible for managing existing client relationships;• Responsible for… Show more * To establish new business segment and business development in India;• To anticipate and identify client’s needs and pains and translate those into sales opportunities inresearch business;• Proactively developing innovative research programs to suit client’s needs;• To design and implement business strategy to develop business and ensure revenue and profitabilitywith a long-term success;• Responsible for managing existing client relationships;• Responsible for account mining and developing new client relationships in the marketresearch/consumer insights area;• Responsible for resource planning, hiring and thought leadership for the business;• Managing a team of project leads, operation leads, research analysts & business development;• Lead multiple market research engagements and responsible for shaping and delivering the analytics and insights needed to drive MR programs across multiple clients & projects;• Development of category/ market insights and report presentations;• Collaborate with IT vendor (web application) for online research projects;• To manage stakeholder relationships with all counterparts across the organisation Show less
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ManagerAllied Construction Jan 2010 - May 2013Guwahati Area, India• Establish an effective communications system to keep the site team informed and maintain good relationships with the Department and construction team.• Carry out site visits with concerned client who may be involved in project.• Providing an overview of current and proposed projects• Review of contracts documents• Preparations of contractual and commercial qualification• Assisting in compiling tenders response• Leading contract planning and negotiation•… Show more • Establish an effective communications system to keep the site team informed and maintain good relationships with the Department and construction team.• Carry out site visits with concerned client who may be involved in project.• Providing an overview of current and proposed projects• Review of contracts documents• Preparations of contractual and commercial qualification• Assisting in compiling tenders response• Leading contract planning and negotiation• Co-ordinating with Resident Engineer on work in progress, and work to be completed at set deadline.• Initiate / generate technical instructions, site notes and other site observations.• Analyses the tender documents and study the scope of work, project's schedule, potential major resources and construction equipment to be utilized• Develops the bid cost estimate of project construction activities and services, including staff, manpower, construction equipment/consumables, plant materials and subcontracts• Identifies the critical materials to be estimated on vendor quotations basis;Monitor/control project cost /schedule to ensure that projects are being executed within budget and schedule• Prepares the bid price sheet and the preliminary project cash flow for internal use• Prepares the Initial Project Budget, upon contract award, for Proposal Manager approvalRelationship Managemento Maintaining good relationship with the existing clients and soliciting regular feedback on the service, and ensuring continuous engagement by the clients with the service and quality.o Active participation & contribution in team discussions on improving Customer engagement with the service and designing new services to augment Current offerings.Achievementso Successful in getting contract of Indian Army, Unit: Missamari. Contract amount: 22 Crores.o Successful in getting contract of Govt of Nagaland, Hospital project. Contract amount: 16 Crores. Show less
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Asst ManagerSrs Pvt Ltd Apr 2007 - Dec 2009New DelhiThe attainments• Business planning for all verticals to maximise market share.• Increasing the penetration of new products.• Strategic planning to understand and prioritize client information needs.• Plan & implement customer specific requirements.• Data and feedback report and acceptance of data in the client’s overall business.• Identifying and presenting new solutions to client in a best possible manner• Drive productivity, cost out initiatives and continual… Show more The attainments• Business planning for all verticals to maximise market share.• Increasing the penetration of new products.• Strategic planning to understand and prioritize client information needs.• Plan & implement customer specific requirements.• Data and feedback report and acceptance of data in the client’s overall business.• Identifying and presenting new solutions to client in a best possible manner• Drive productivity, cost out initiatives and continual improvement projects• To maintain partnership kind of relationship with top management of the companies.• New client acquisition.• To ensure stability of income from existing set of clients. • To direct the team of relationship executive and product managers to drive business profitability and growth.• Implementing and continuously improving the Customer Engagement Plan• Key interface between the client’s management team & SRS and dedicated to effectively managing and developing key client relationships.• In house expert for queries related to customer relationship and engagement.• Finding various new businesses opening & arranging promotional programs to get commercial business and attain set goals Show less
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Relationship OfficerIcici Bank Jun 2005 - Mar 2007JaipurThe attainments• Co-ordinating o Direct Sales Team/ Direct Marketing Associates. o Customer throughout the process of Login, Sanction & Disbursement. o A team of DMA's to ensure the sales of Home Loans Products.• Interfacing with various agencies like – Technical, Legal & Fi agencies.• Recognised as Single point contact for internal & External Customers.* Ensuring high customer satisfaction by providing them with complete product… Show more The attainments• Co-ordinating o Direct Sales Team/ Direct Marketing Associates. o Customer throughout the process of Login, Sanction & Disbursement. o A team of DMA's to ensure the sales of Home Loans Products.• Interfacing with various agencies like – Technical, Legal & Fi agencies.• Recognised as Single point contact for internal & External Customers.* Ensuring high customer satisfaction by providing them with complete product support.• Handling sales marketing activities for promoting mortgages.• Maintaining good relations with existing builders and also new builders for project to be approved as APF and ADF.• Co-ordinating with builders for generating leads.• Creatively applies product and policy knowledge to tailor customer solutions• Developing a qualified prospect list• Maintain accurate and up-to-date records of all actual and attempted customer interactions.• Conduct customer meetings that have defined call objectives, desired outcomes and a wellconstructed plan.• Work in close partnership with Business Analysts and Credit Managers to ensure credit applications for new and existing facilities are correctly prepared. Show less
Neeraj Sharma Skills
Neeraj Sharma Education Details
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Institute For Technology And Management2Nd -
Ivy League AcademyCommerce
Frequently Asked Questions about Neeraj Sharma
What company does Neeraj Sharma work for?
Neeraj Sharma works for Metamentorz
What is Neeraj Sharma's role at the current company?
Neeraj Sharma's current role is Co Founder.
What schools did Neeraj Sharma attend?
Neeraj Sharma attended Institute For Technology And Management, University Of Rajasthan, Ivy League Academy.
What are some of Neeraj Sharma's interests?
Neeraj Sharma has interest in Children, Education, Environment, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Neeraj Sharma known for?
Neeraj Sharma has skills like Market Research, Relationship Management, Viral Marketing, Sales Management, Marketing Strategy, Crm, Competitive Analysis, Segmentation, Vendor Management, Strategy, Management, Team Management.
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Neeraj Sharma
People Operations Leader | Hr 50U50 | Hr Strategist | Maximizing Employee Value | Building High-Performing Teams | Student Counsellor & Mentor | Campus To Corporate TrainerPune -
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Neeraj Sharma
Hyderabad -
Neeraj Sharma
Gurugram -
Neeraj Sharma
Delhi, India
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