Handling independently all foreign currencies and local currencies at a senior position. • FC sale and purchase from all wholesale and retail customers. • Balancing all the currencies at the closing of the day. • Expert in identifying counterfeit (fake) notes in all currencies especially USD, AED, and GBP, EUR.• Sound knowledge of cash management principles and procedures. • Added ability to work under pressure and frequent interruptions. • Notable ability to work well with customers and efficiently dealing with unhappy and irritated customers. • A team player and good working relationship with the rest of the team members • Informed by repeat customers many time that they search for my counter in order to be served by me to enjoy a fast and hassle-free checkout. • Continuous repeat and referral business through excellent customer service provided to customers. • Fast and accurate data entry. • Handling more than 400 transactions in a day. COUNTER STAFF • To encourage new prospects to send remittances and promote the company as well. • Outdoor pick-up to respective camps and accommodations • Generates telex transfers and draft application to Pakistan, India, USA and other major countriesCo. Size: 500-1500 employeesIndustry: Financial ServicesCompany websitehttp://www.UaeExchangecentre.ae

• To process cash, and other financial transaction in accordance to guidelines provided by the company with accuracy and efficiency.• Ensure assigned work activities are carried out as per company policies and procedures.• Handle foreign currency, remittances, traveler’s cheques and other customer transactions as assigned by the branch management with zero defects.• Ensure cash handling is done as per company policy, and cash balance at assigned “Till” is accurately tallied and appropriately handled as instructed by the branch management.• Provide advice and guidance about ARIE products and services to customers as and when necessary.• Maintain integrity, professionalism and a friendly attitude while handling transactions and during other customer interactions responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheque• Responsible for security of Financial Instruments such as Drafts, Travelers Cheque. Banking Customer Service • Processing payments and withdrawals in accordance with strict guidelines• Maintaining an awareness of FSA regulations• Screening general enquiries• Opening, maintaining and amending customer accounts• Up-selling bank products / services• Issuing foreign currency/performing credit check• Overseeing the management of administrative tasks• Processed safe deposit box and loan payments.• Opened new customer accounts and closed existing accounts at customer request.• Provided customer assistance with balance detail and other inquiries.• Oversaw processing of night deposit bags.• Referred customers to appropriate financial services and products as required.• Handled all customer complaints and issues with high professional courtesy.• Cashed checks and processed deposits upon balance and signature verifications.• Promoted new bank products and services to new customers.

Processing of Payments / Covering of payment through CB portal, Bulk payments, TT/DD/SO Cancellation request, repairing of messages through the system (SWIFT/UAEFTS/CBPORTAL), RMA establishment and Issuance of Demand Drafts, follow the process of Non Direct payments / Refunds / Amendments / Cancellations / EOS / CARDS / RMG unit’s payments. • Handled all kinds of Inwards and Outwards Remittance• Issuing Draft (DD) and Mail Transfer (MT)• Internal Transfer for Corporate Customer• Reconciliation of Monthly Payment• Opening of Saving Bank, A/c and Current Account• Compliance of KYC norms• Transaction Posting, Cash, Transfer, Clearing• Issuing Cheque Books• Image Checks Clearing System (ICCS)• Maintained Outwards Balancing System• To answer the queries of the Customer and deal with them In a polite manner.• Handle large Volume of cash receipt & Cash Payment• Internal Transfer from Corporate Customer• Swift Message Transfer (Core Banking Solution 5.2 Software)• Monthly Basis to Salary Transfer for Corporate A/c (Payroll A/c)• NEFT Transfer (National Electronic Funds Transfer)• Sending Bank Statement Report to Corporate Client.Banking Customer Service • Processing payments and withdrawals in accordance with strict guidelines• Maintaining an awareness of FSA regulations• Screening general enquiries• Opening, maintaining and amending customer accounts• Up-selling bank products / services• Issuing foreign currency/performing credit • Overseeing the management of administrative tasks• Processed safe deposit box and loan payments.• Opened new customer accounts and closed existing accounts at customer request.• Provided customer assistance with balance detail and other inquiries.• Oversaw processing of night deposit bags.• Referred customers to appropriate financial services and products as required.• Handled all customer complaints and issues with high professional courtesy