Neeraj Singh Rao Email & Phone Number

India

Jaipur, Rajasthan, India

Product/Applications and Business:a) Handling all In-house applications with sprint planning, Release management, pritioztion and Incident of Task include SLA, Tracks and Metrics of all Taskc) Implemented an automation system for lead flow via Data API and Authentication API, integrating Dialer with database and CRM servers.d) Oversaw the IT AOP,budgeting for IT projects and optimizing costs, and introduced cost tagging processes for IT services to align with business procurement strategies.Security:a) Achieved 95% accuracy in IT Infra audits by auditors.b) Developed and managed Corporate Information Security Policies and Procedures, including IT security training in the induction program.c) Established hierarchical processes and Standard Operating Procedures (SOPs) for efficient operations, (TAT) guidelines for issue resolution.d) Implemented group policies to restrict user access on desktops/laptops, blocked external devices, and enforced security policies on firewalls, switches and internet access, including IP whitelisting, port access controls, and web filtering.Infra:a) Managed Cisco 3500 & 2900 switches, Cisco 2800 routers, PFSENSE Ver-2.5.0., Forti-gate 600E, Forti-Switch, and Sophos XGS4300. Implemented robust internet filtering with multiple rules, controlling bandwidth usage and securing Wi-Fi through MAC binding and segregated guest access.b) Deployed/Migrated Jump Cloud and EPS solutions organization-wide, enhancing security with AAA protocols, system rules, and role-based policies for 5,500 clients.c) Managed Gsuite for 6,500 clients, transitioning to a single license model for cost savings across software solutions like MS365, Adobe, Tableau, Zoom, Figma, and Shutterstock.d) Oversaw the voice process for 3000 seats over Dialer operation with 80+ PRI and SIP lines. ,managing 55 rack servers.

Jaipur, Rajasthan, India

Infra :-a) Responsible for Projects Launching with Planning and implementation of Infra.b) Managing Core and access switches (Cisco 3500 & 2900), Routers (cisco 2800).PFSENSE Ver-2.5.0. , Forti-gate 600E, Forti-Switch, Sophos XGS4300.c) Designed a New infra setup for data center with load balancing and in a manner of Primary & Secondary concept of critical devices with Storage as per OPS and Client Business.d) Handling the Voice process of 2000 seats, based on VC Dialer with Simbox and PRI/SIP connectivity include 30 Rack Servers.e) Successfully designed and implemented the PRI clubbing activity which includes 50 PRI/SIP.f) Successfully implemented DHCP plan on Core switch and centos platform for entire Business.g) Successfully launched all above locations process for OEM seats each in term of planning, External & Internal coordination, IT-Audit and IT source Installation.h) Migrate all the process on Domain, Group policy, Centralize login Mechanism.Security :-a) Creation, Implementation and management of Corporate Information Security Policies, Procedures in accordance with Business.b) Successfully handled the Microsoft IT audit.(100% accuracy)c) Created IMAC policy and Ticket system to capture all the issues include RCA with Resolution.d) Group policy of system to block unnecessary access of user in Respective Desktop/Laptop and blocked external Devices and DHCP with DHCP Snooping.e) Handling Security policy of Firewall, Switches, Internet access (Whitelisting of IP, Port access, Web Filtering).Product :-a) Product Owner of Virtual Number calling Process on Dialer, Include backend configuration on DB, GUI , User GUI required access and ISP/Operator MSC/BSC. (Entire process using Telecom Infra which already approved by Gov. to secure product)b) Product Owner of Auto Genius tool, Used for Refurb of Vehiclec)Established the automation of leads flow through API between Dialer and All DB, CRM servers, include IVR, IVR Reponses and Miss Call feature

Jaipur, Rajasthan, India

Jaipur, Rajasthan, India

Jaipur Area, India

a) Handled down time issues for router, core & access switches successfully.b) Implemented the plan of secondary link successfully in scheduled down time.c) Handling Switches 2900 & 3500, Routers 2800 & 3600, Inet-Switches, ASA (5520, 5525) and Responsible for Network Integrated Problem & Emergency Response.d) Managing WAN Links and coordinating with ISP for proper working of process.e) Implemented the plan of IOS upgradation & SSH Policy, successfully implemented it with in the scheduled down time.f) Configured and troubleshooting switching issues like STP, VTP, VLAN, Trunk Layer 4 troubleshooting.g) Having HSRP configuration for all process to making redundancyh) Successfully configured the DHCP in core switch for 210 seats for Data and Voice & well managed the entire network loop.i) Configured & t-shoot routing protocols OSPF, EIGRP, RIP, Static BGP.j) Handling source base routing for 120 seats with 70 clients URL via VACLS.k) Implemented Radius in all network devices successfully in timeline.l) Implemented the hardening process (ISEC) in router and switches.m) Responsible for Network weekly backup and Member of Data Center Management group. (24*7)n) Taking care of Opti-Mux of MPLS and PRI as a client and connected with Vendor as per requirement.o) Member of Network Architect group and responsible for network designing for new process with redundancy.p) Handling the network of more than 2800 computers.q) Handling completely Nine live process.(Airtel, Dish TV, Nokia, Huawei, Sony Ericson, INDIATIMES, Lava, YU, Microsoft). r) Following the CCT process for any Network changes with the approval of local Project manager and Infrastructure VP (USA head office).s) We are directly connected to USA for any changes in Network or new infra in One Team One Dream.t) Designed the BCP plan for Telco process as per client guideline.u) Successfully handled the IT audit of Telco process client with 100% result.

Jaipur Area, India

RESPONSIBLITY:-a) Maintaining Ads, Proxy, Printer, daily server activity & File shares, Disk Quotas & Ftp server.(Windows 2003)b) Administrating Trend micro server for client updating & update daily dashboard. c) Implementing domain, local policies, GPO & Os-patches in servers & on clients.d) Managing User id management process & incident management process.e) Responsible for providing support for company’s LAN/WAN solutions.f) Handling 2900, 2950 & 3560 series switches, 2800 series router.g) Implemented network security through VLANs, IP Access Lists and IOS policy.h) Member of datacenter management team. (24*7 support)i) Having weekly backup of 40 network devices with ACS of WIFI and servers. j) Handling EPABX system.k) Looking users Remote Machines and issues (Related to hardware & software). l) Following IMAC process with incident management.

Jaipur Area, India

I. As a Site engineer in Idea Telecommunication Ltd since Jan 07 till April 07. RESPONSIBLITY:a) Managing and monitoring LAN Networks.(On 2900 & 2950 series switches)b) Handling Servers, Desktops and all Hardware & On site/telephonic technical support to customer.c) Providing remotely support by Net meeting & remote control Rajasthan Region.II. As a project in charge of BANK OF BARODA in RAJ. & Head of LAPTOP Department in service center since May 06 till Dec 06. RESPONSIBILITY (BANK OF BARODA):a) Execution of new projects/rollouts.b) Assembling, Installation & troubleshooting of Servers, Computers, Peripherals. c) Installing, Configuration & Maintenance of LAN Network ( 2900 series switch)d) Installing of VOIP product.RESPONSIBILITY (LAPTOP DEP.):a) Looking Customer issue in front end.b) Customer Support engineer.(Onsite call)c) Handling 2 Person team in service center.

Bachelor Of Commerce, 2006

Education record