Neeraj Sohpal Email & Phone Number

Dubai, United Arab Emirates

• Oracle Opera Upgrade - Major upgrade and consolidation of 2 different versions to Opera 5.6 affecting 11 properties across the Middle-East, moving onto a supportable platform and streamlining operations• Oracle Micros Simphony POS upgrade, moving onto a supportable platform across the Middle-East• PMS Interface Integration with the following: Electronic Registration Cards, Key-cutting, VICAS, Revinate (Marketing CRM), Payment Gateway (and with Online Booking engine, SynXis)• Key-cutting Upgrade to all properties standardizing software versions and hardware platform• Oracle Report Builder for Opera streamlining stationary templates• HRIS Upgrade moving from manual based operations to cloud based services• Budgeting circa 5 million AED for FY22/23• Team management, supporting the teams day-to-day operations and escalations• Supporting business services across the territory with circa 700 staff• Vendor management and Service reviews• Stakeholder management• Documentation, processes and procedures• End to end project management from scoping to delivery

Walsall, United Kingdom

• Budgets - Creation and Control of IT budgets encompassing all 5 offices/depots and staff (circa 80).• Improvements - Identifying/Implementing improvement initiatives with stakeholders.• GDPR - Data Protection Officer, creating policies and ensuring alignment with GDPR regulations.• Data Governance - Ensuring PCI DSS compliance and Data Governance• Security Controls - Ensuring security controls/systems are in place to mitigate the risk of cyber-attacks and penetration into our infrastructure.• Supplier Management - Working with suppliers to improve and monitor existing services (HW/SW/mobile devices/telecoms/cloud)• Stakeholder Management – at all levels from transport/warehouse/office staff to senior managers and CEO level• Business Continuity & Disaster Recovery – planning and implementation across all functions. • Project Management & Scoping o Replacing existing security monitoring and building security, including Access Control, Time & Attendance and cameras (across multiple depot sites) o VOIP cloud providing better call handling, mobility and business continuity (37 users) o Vehicle GPS tracking, temperature tracking (28 vehicles) o Electronic proof of delivery cloud technologies (28 users) o MDM management (Vodafone) for mobile devices (Office & Transport) and data compliance.• Team Management - Managing tasks of off-site support teams, based in Denmark, Germany & Portugal (15 out of 120 resource pool).• IT Systems Migration (approximately 80 staff across 5 offices) of all services and equipment to new parent company in Germany (Tönnies).• Training - Identifying and providing training (one to one and classroom) and documentation on various products to all areas of the business.• Warehouse Management Systems (WMS), Provide continued training and optimising software and device maintenance.• Reporting & Data Analytics - BI Report creation using various tools

Walsall, United Kingdom

This was originally a one year fixed term contract as an IT Manager with a primary focus on scoping and implementing Microsoft Dynamics CRM for the business. This role was then converted to a permanent position with a wider scope of work and responsibility.• Managing and supporting IT services and support processes (with regular service reviews)• Defining, designing and implementing a new IT infrastructure across the whole Tican group.• Business processes, validating and creating process mappings for new CRM implementation (Dynamics 2012)• Project Managing new initiatives such as:o Barcoding solution for Warehousing (increasing success rate from 94% 99%)o Christmas Ordering forecasting systems (Sales and Purchasing staff))o Network/firewall upgrades (CISCO/Netgear)o IT system monitoringo Equipment replacement program (Denmark, Poland and UK, circa 600 users)• Providing user training with the following:o Creating an internal web-based knowledge base portal for self-service end user supporto User documentation for various systems and applicationso Providing One to One education via Lync 2010 and face to face• Responsible for Group Exchange Administration for Denmark, Poland and the UK.• Business Reporting, ownership of Business Reporting (working with Finance)

Birmingham, United Kingdom

The role started as a secondment as a Service Control Manager and had then become a permanent role as an Infrastructure Analyst reporting to the Infrastructure Manager responsible for delivering the ongoing network and data centre services. Additional responsibilities include: • Service Improvement, working with business stakeholders.• Security & Service control.• Change Control Manager.• Risk Management for all IT related projects.• Working to ISO27001, PCI DSS compliance, Data Protection Act as well as GSD331 (IBM) security standards.• Assisting Project Manager with contract and service migration from IBM to Fujitsu of all IT services.• Escalation point for all IT Helpdesk relating to Infrastructure services.

Birmingham, United Kingdom

• Initially providing, 2nd and 3rd line support for Office, Windows, Active Directory, Network Infrastructure. Moved into Service Management after 1 year.• Ensuring newly delivered IT solutions/projects are supportable.• KPI analysis against SLA and providing recommendations for service improvement.

Birmingham, United Kingdom

• End User Support issues from Retail (2500) and Corporate (1300) users (1st and 2nd line support)• Supporting Tills,PDQ’s back office systems and network infrastructure as well as associated software• Standardising all support documentation• Training to existing and new users

Birmingham, United Kingdom

Project Mercury Administrator (IT infrastructure migration project)Managing all documentation, meetings and reporting from support agents into and out of the project.Project CoordinatorCo-ordinating with the business the migration of shared mailboxes from the old to new infrastructure.Business AnalystLiasing with business users to determine their hardware upgrade requirements

Birmingham, United Kingdom

I worked for Inward Documentary Collections whereby I was responsible for the messaging between banks abroad and ourselves, and the settling of payments.Process Documentation and Improvement: Created process flow diagrams (for my own and two other departments) to document working processes, allowing for timings to be accurately calculated and for business process optimisation.

Birmingham, United Kingdom

• Project Co-ordinator, overseeing projects from conception through to implementation.• Polling RS6000 Support, first line support for RS6000 users and operators. Advisor/implementer for new data retrieval systems.• Technical Specialist, providing NT support for servers and 3rd level support for the Retail and Corporate IT helpdesk.• Software Testing & Distribution, creating, maintaining and distributing software packages using the IBM Tivoli Software Distribution tool. • Network Traffic Analysis, monitoring, reporting and troubleshooting LAN's which generate excessive traffic.• Data Analyst, analysis and correction of erroneous business-critical data captured via polling RS6000s.• Successfully evaluated and administered the implementation of the new Software Distribution system (TIVOLI) supplied by IBM.• Reviewed the existing and re-developed a new disaster recovery solution for recovering business critical data in case of a Unix system failure.• Planned and implemented the new data retrieval process of bank reconciliation data, migrating from the old tape system to the new FTP system.• Building servers (operating system and application level). This involved engaging with suppliers and customers to understand products and implement appropriately designed solutions.

Birmingham, United Kingdom

• Project Co-ordinator, overseeing projects from conception through to implementation.• Database Developer, creating management and user reports. Creating MS Access-based applications for Illegal Software and Software Distribution projects. Developed a reporting system and formulated a process for dealing with users using unauthorised software.• Software Testing & Distribution, Maintaining and distributing software packages using the Microsoft SMS distribution tool. • Quota Manager, Monitoring disk utilisation across all 14 file servers and enforcing user quota limits. Organised and overlooked the implementation of the disk quota management software for all users.• Researched and documented the company name change process for remotely re-configuring Mail for our outlets (pubs and resturants). Then co-ordinated a group of people to work on re-configuring all 2900 pubs/restaurants/bars equipment across the UK.• Designed and oversaw the office consolidation processes for the re-integration of external offices, staff and IT systems back to the businesses central office sites.• Designed and overlooked the re-development of the layout of the server room and backup UPS, along with the introduction of several new servers and backup devices.

Birmingham, United Kingdom

• NT Specialist, providing support for NT alerts, system operators and providing back line support for the company’s corporate and retail helpdesk as well as Technical Requests from the Business.• Mail Administrator, administering Mail V3.0 and Exchange Server V5.0 (through on the job training)• Software Distribution, maintaining and distributing software packages using Microsoft SMS distribution tool.

Birmingham, United Kingdom

• Data Retrieval Support, managing the collection of data and processing to our data warehouse. • Systems Documenter, developing and documenting processes and ensuring they conform to the ISO9001 standard.• Gained a basic understanding of NT. Documented the complete end-to-end process of data retrieval and processing.