Neeraj Agarwal Email & Phone Number

Mumbai, Mh, In

Led a dynamic team of over 130+ members, I orchestrated the end-to-end lifecycle management of system implementations, products, and processes, encompassing design, testing, dress rehearsal’s, data migration, operational readiness, new product rollouts, and post-project management.Among my notable achievements: • Complexity & Scale Management: I navigated the integration complexities of two disparate platforms during the eLVB merger, transitioning from Flexcube to Finacle while synchronizing multiple upstream and downstream systems across the bank.• Version Upgrade: I spearheaded the seamless transition of Finacle from v10 to v11, ensuring uninterrupted service delivery.• Data Migration: Successfully executed the migration of customer data across 550 branches, maintaining data integrity and system stability throughout the process. • Implementation Lifecycle Management: As a Single Point of Contact (SPOC), I collaborated extensively across various verticals including Business, Operations, Risk, Finance, and Technology to ensure timely and high-quality system implementations for non-technical deliverables.• Operational Readiness: I achieved comprehensive operational readiness for over 3,000 employees, covering essential aspects such as training, infrastructure, and access matrix. • Digital Banking Unit (DBU) Establishment: In compliance with RBI mandates, I established the Digital Banking Unit within a stringent timeline, adhering to the 4D principles (Discover, Define, Design, and Deliver) to fulfil the unit’s objectives effectively.

India

- Managing team of senior resources to oversee regulatory compliance and governance, operational and outsourcing risk management, process controls and building new processes, facilitating new product implementations, CSA's and KRI’s. One point contact for all Audits and Inspections. - Managing Fraud Risk which also includes cyber risk, AML and KYC compliance, transaction monitoring and due diligence, Risk Reviews and STR monitoring, develop early warning signals for preventing frauds. - Managing relationships with Ecosystem Partners to run fulfillment channels (Static and FOS both) and ensure smooth onboarding of new customers by following the e-KYC process this includes coordination with UIDAI.

India

Developed and Set up URC’s in India. Successfully Running and Managing all URC’s independently and adding new products to make it full grown business model.

Mumbai Area, India

- Responsible for managing and develop fulfillment channel (Static and FOS both) and smooth onboarding of new customers by following ekyc process. - Lead business and infrastructure development plans, process re-engineering strategies and partner management initiatives to scale up and streamline the digital banking business (digibank) - Improved governance of partners in the retail industry and managed interactions with stakeholders in financial technology companies (BC and BF for digibank) - Liaised and coordinated with government organizations such as UIDAI and NCPI - Exceeded KPIs and improved the customer journey by re-organising relationships with partners and governing the sales team - Developed a middle office to perform due diligence for suspicious transactions and provide support to the compliance team

Mumbai Area, India

- Established and managed the Technology and Operational (T&O) Risk Unit for DBS India- Developed control measures to mitigate IT and outsourcing risk.- Designed and implemented a Vendor Assessment framework for DBS India.- Developed Quality Assurance team for T&O, which ensured green audit reports.- Central custodian for all risk issues and developed control self-assessment initiative.- Owned KRIs for T&O and performed investigations as well as RCA for all risk events, issues and fraud cases- Managed relationships with internal teams and regulatory liaisons with the RBI- SPOC from T&O for regulatory, statutory and internal audits.- Created a culture of risk awareness and internal controls through training programs and forums- Won the Best Reviewer award (T&O) for New Product Approval documents and Outsourcing Risk reviews- Handled additional mandates, including managing COO office, focusing on project management and strategy planning- Lead various strategic related initiatives both IT and non- IT like Business expansion plans,- Responsible for driving various Productivity and process Improvement related initiatives.- Managed Budgets, Expenses and Headcounts for entire T&O.- Responsible for driving Strategic Cost Management initiatives for T&O.

Mumbai Area, India

- Built the Centralized Operations Control Unit, enabling streamlined management of bank accounts across South Asia, including suspense and nostro accounts- Handled monthly General Ledger Account Ownership (GLAO) and oversaw regulatory reporting- Defined internal controls and maximized processing quality in treasury, trade and payments operations- Collaborated on implementation of automation solutions for operations and core banking, and took initiative to resolve post-implementation accounting issues- Handled treasury operations including processing of settlements and fixed income transactions

Mumbai Area, India

- Responsible for processing of Derivatives, FX, Fixed Income and Bond Transactions.- Member of Core Banking Implementation team. Independently run project for cleaning of nostro and suspense accounts.

Mumbai Area, India

Executed operations with a 9-member team to process non-OTC products (Forward, Spot, Equities and Bond trades) for hedge funds in USA and UK, ensuring 100% accuracy and timeliness

Mumbai Area, India

Responsible for processing and settlement of Fixed Income Bonds

Mumbai Area, India

Gained experience and worked in Foreign Currency Settlement, Bonds Settlements. Negotiated Dealing System (NDS), RTGS and CCIL. Processing of Corporate, Interbank, Fixed Income and Call Money Deals.

Bhilwara Area, India

Heading Branch Operations of Bhilwara Branch, which includes Daily Clearing, Cash Management Services, Depository Services, Fund Management etc. Establish Bhilwara branch since inception.

Mumbai Area, India