Neeraj Gupta Email & Phone Number

Ahmedabad, Gujarat, India

Serving as the Postpaid Activation & Service Provisioning Head: National Lead for Postpaid activation operation, customer onboarding through digital asset, simplification & digitization of processes, including re-engineering to build efficiency & excellence in daily operation. Responsible for Regulatory & statutory compliance nationally and managing a centralized Process Factory for Postpaid customer acquisition and Provisioning.Key Responsibilities: • Seamless activation experience for the postpaid customer for Consumer and Enterprise customers. • Liaison with national partners for Activations & SIMEX to improve efficiency, accuracy, and process improvement • Coordinate with stakeholders in Retail, Marketing, VIBS, and Regulatory for decisions and support required on Activations & Provisioning. • Process simplification to improve TNPS/NPS scores for onboarding & other SPA-led journeys • People skill set a development in line with process, regulatory, and system changes to ensure zero defect in the service provisioning process. Key Achievements: • Smooth transition & Setting up Process Factory at Ahmedabad with team members across circles in March 2020• Standardization & Centralization of various Provisioning Processes, including the Premium number Activation process • Recognized as a member of Dream Team “Corporate Retail” for Q3 -21 • No-1 Brand on New Onboarding across all competitors in the market as per NPS Scores• Always exceeded Minimum standard targets on Activation & Sim exchange TAT

Haryana

Served as the Service Delivery Head: Responsible for customers' lifecycle right from new customer onboarding, partner and onboarding hub management, customer usage, retention/life cycle management & circle DOT audit/compliance.Key Responsibilities: • Strategizing long-term and short-term budgets, planning, and delivery of service metrics • Driving Customer satisfaction, NPS, and Life Cycle Management for the Prepaid and Post-paid segment • Responsible for Service Delivery P & L through various revenue generation avenues and cost optimization programs • To design tactics and strategies to manage overall Cluster churn within defined limits • Service and Sales from Idea stores and maintaining the profitability of channel partners • Managing Call centre both Inbound and outbound to provide superior customer experience • Driving Collection, Retention, and Relationship building of Enterprise customers • Driving quality, training, and compliance to provide excellent customer experience at various touchpoints Key Achievements: • No.1 in Customer Satisfaction Survey for three years • No.1 Nationally in E-KYC Project, winner of the MD Trophy • Nationally No.1 in post-paid customer base migration to NIRVANA bill plan resulted in Post• paid Base engagement and Revenue upliftment of Rs. 6.8 Mn. • Winner of National Contest for Service Centre roll-out – helps create Service Infrastructure• across the circle. • Cost optimization Initiative through the "Re-Imagine" Project saved Rs. 14.36 Mn. • People Engagement through Six Sigma Projects

Pune, Maharashtra, India

Served as the Prepaid Service Delivery Head: Managing prepaid customer mobile lifecycle right from new customer onboarding, partner management, activation hub management, customer usage, retention/life cycle management & circle DOT audit/compliance. Key Responsibilities: • Driving Prepaid customer's life cycle management and Customer satisfaction • Revenue enhancement through Prepaid Usage and Retention drive • Retention of Prepaid subscribers by causing revivals, reducing churn, and resulting in a net addition of subscribers • Regulatory compliance and document warehouse management • Data analytics and conducting segmented product offerings in Voice and Data segment Key Achievements: • Champion award by the Managing Director in Mar’2012 for scoring TERM score > 95% • Recognized for Talent pool council (Leadership pipeline program of Idea) • Successful completion of Re-Verification of CAF • Successful Roll-Out of New Activation process

Noida Area, India

Served as the Credit and Retention Head:• Customer onboarding with documents as per DOT guidelines• Credit profiling of newly acquired customers and credit management of existing customers of Post-paid • Customer base Analytics and Exposure monitoring to ensure a lower impact on the Bad debt of customers • Agency management for verification and credit profiling of newly acquired customers

Meerut, Uttar Pradesh, India

Served as the Zonal Finance Head:• Driving Collection and Credit processes for the Zone • Budgeting, MIS of financial position. • Control of laid down procedure and its review for Smooth Operation of the Zone

Noida Area, India

New Delhi, Delhi, India

Master Of Business Administration - Mba, Marketing

Ca 1St Group

Bachelor Of Commerce - Bcom, Business/Commerce, General