Neeraj Gupta Email & Phone Number

Ahmedabad, Gujarat, India

• Serving as the Postpaid Activation & Service Provisioning Head: National Lead for Postpaid activation operation, customer onboarding through digital asset, simplification & digitization of processes, including.
• Seamless activation experience for the postpaid customer for Consumer and Enterprise customers.
• Liaison with national partners for Activations & SIMEX to improve efficiency, accuracy, and process improvement
• Coordinate with stakeholders in Retail, Marketing, VIBS, and Regulatory for decisions and support required on Activations & Provisioning.
• Process simplification to improve TNPS/NPS scores for onboarding & other SPA-led journeys
• People skill set a development in line with process, regulatory, and system changes to ensure zero defect in the service provisioning process. Key Achievements:

Haryana

• Served as the Service Delivery Head: Responsible for customers' lifecycle right from new customer onboarding, partner and onboarding hub management, customer usage, retention/life cycle management & circle DOT.
• Strategizing long-term and short-term budgets, planning, and delivery of service metrics
• Driving Customer satisfaction, NPS, and Life Cycle Management for the Prepaid and Post-paid segment
• Responsible for Service Delivery P & L through various revenue generation avenues and cost optimization programs
• To design tactics and strategies to manage overall Cluster churn within defined limits
• Service and Sales from Idea stores and maintaining the profitability of channel partners

Pune, Maharashtra, India

• Served as the Prepaid Service Delivery Head: Managing prepaid customer mobile lifecycle right from new customer onboarding, partner management, activation hub management, customer usage, retention/life cycle management.
• Driving Prepaid customer's life cycle management and Customer satisfaction
• Revenue enhancement through Prepaid Usage and Retention drive
• Retention of Prepaid subscribers by causing revivals, reducing churn, and resulting in a net addition of subscribers
• Regulatory compliance and document warehouse management
• Data analytics and conducting segmented product offerings in Voice and Data segment Key Achievements:

Noida Area, India

• Served as the Credit and Retention Head:
• Customer onboarding with documents as per DOT guidelines
• Credit profiling of newly acquired customers and credit management of existing customers of Post-paid
• Customer base Analytics and Exposure monitoring to ensure a lower impact on the Bad debt of customers
• Agency management for verification and credit profiling of newly acquired customers

Meerut, Uttar Pradesh, India

• Served as the Zonal Finance Head:
• Driving Collection and Credit processes for the Zone
• Budgeting, MIS of financial position.
• Control of laid down procedure and its review for Smooth Operation of the Zone

Noida Area, India

New Delhi, Delhi, India

Master Of Business Administration - Mba, Marketing

Ca 1St Group

Bachelor Of Commerce - Bcom, Business/Commerce, General