Senior Manager, Digital Communication
Current• Lead a global team of 60 professionals across India, the Philippines, and the U.S., focusing on optimizing digital communication processes and enhancing team collaboration.• Developed and implemented an AI-driven chatbot solution used by over 1 million customers, significantly improving customer interactions and service efficiency.• Automated email processes for large-scale communication, enhancing operational efficiency.• Introduced and managed advanced digital tools, such as… Show more • Lead a global team of 60 professionals across India, the Philippines, and the U.S., focusing on optimizing digital communication processes and enhancing team collaboration.• Developed and implemented an AI-driven chatbot solution used by over 1 million customers, significantly improving customer interactions and service efficiency.• Automated email processes for large-scale communication, enhancing operational efficiency.• Introduced and managed advanced digital tools, such as co-browsing, to improve customer support and engagement.• Applied Lean Six Sigma methodologies to streamline operations and drive continuous improvement. Show less
