Neeraj Madan Email & Phone Number

Little Elm, Tx, Us

Armonk, New York, Ny, Us

𝟭. 𝗪𝗮𝘁𝘀𝗼𝗻𝘅 𝗮𝗻𝗱 𝗘𝗹𝗮𝘀𝘁𝗶𝗰 𝗦𝗲𝗮𝗿𝗰𝗵-𝗕𝗮𝘀𝗲𝗱 𝗖𝗵𝗮𝘁𝗯𝗼𝘁, '𝗔𝘀𝗸 𝗜𝗕𝗠 𝗖𝗹𝗼𝘂𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁', 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Engineered and implemented a solution using Watsonx and Elastic Search, delivering 95% accurate AI-powered answers to IBM Cloud engineers. This system optimized workflows, improved productivity, and is projected to save $1.5M annually.𝟮. 𝗙𝗹𝗼𝘄𝗣𝗶𝗹𝗼𝘁 (𝗧𝗲𝘅𝘁 𝘁𝗼 𝗦𝗤𝗟) 𝗣𝗿𝗼𝗼𝗳 𝗼𝗳 𝗖𝗼𝗻𝗰𝗲𝗽𝘁 (𝗣𝗼𝗖): Developed a PoC for FlowPilot with IBM Research, automating data analysis tasks such as Cloud Consumption tracking, reducing manual effort by 40%, saving 9,600 hours, and generating $1M in annual savings.𝟯. 𝗪𝗮𝘁𝘀𝗼𝗻𝘅 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 𝗳𝗼𝗿 𝗜𝗕𝗠 𝗖𝗹𝗼𝘂𝗱: Led global implementation of Watsonx Intelligent Monitoring, automating alerting and escalation processes. This reduced MTTR by 15% and earned an "Outstanding Technical Achievement Award."𝟰. 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: Led the development of an automated Quality Audit system, achieving ~80% automation and 95% accuracy in auditing cases and chats. This system processed 45,000+ audits, saving 5,500 hours of management time and winning multiple awards.𝟱. 𝗜𝗕𝗠 𝗪𝗮𝘁𝘀𝗼𝗻 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻: Developed and deployed an AI-driven education platform to help teachers assess students' learning readiness and provide personalized interventions across the East Coast and Southern U.S.𝟲. 𝗖𝗼𝗴𝗻𝗶𝘁𝗶𝘃𝗲 𝗧𝗲𝘀𝘁 𝗔𝗱𝘃𝗶𝘀𝗼𝗿: Contributed to the roadmap for Cognitive Test Advisor, a solution that reduced machine repair times by 50% and resulted in a patent titled "What Artificial Intelligence Technology Can Do for Test Professionals."𝟳. 𝗖𝗿𝗶𝗺𝗲 𝗛𝗼𝘁𝘀𝗽𝗼𝘁 𝗮𝗻𝗱 𝗕𝗶𝗸𝗲 𝗦𝗮𝗳𝗲𝘁𝘆 𝗦𝘁𝘂𝗱𝘆: Conducted a study to identify crime hotspots and assess bike safety, earning a formal letter of appreciation from Arizona's Urban Planning and Chief of Police.

Armonk, New York, Ny, Us

𝟭. Led the development and execution of a 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗿𝗲-𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 strategy to 𝗰𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗲 𝘁𝗵𝗲 𝗰𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗿𝗲𝗴𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝟳 𝗴𝗿𝗼𝘄𝘁𝗵 𝗺𝗮𝗿𝗸𝗲𝘁𝘀. Established clear process ownership, enhanced contract package quality, and prepared for enterprise-level SAP integration (Blue Harmony), 𝗿𝗲𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗶𝗻 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗴𝗿𝗼𝘄𝘁𝗵.𝟮. Conducted informational interviews and 𝗰𝗼-𝗳𝗮𝗰𝗶𝗹𝗶𝘁𝗮𝘁𝗲𝗱 𝘄𝗼𝗿𝗸𝘀𝗵𝗼𝗽𝘀 𝘄𝗶𝘁𝗵 𝗴𝗹𝗼𝗯𝗮𝗹 𝗰𝗼𝗺𝗽𝗲𝗻𝘀𝗮𝘁𝗶𝗼𝗻 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝘁𝗼 𝗱𝗲𝘃𝗲𝗹𝗼𝗽 𝗮 𝗰𝗼𝗺𝗽𝗲𝗻𝘀𝗮𝘁𝗶𝗼𝗻 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗮𝗻𝗱 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗿𝗲𝗱𝗲𝘀𝗶𝗴𝗻 𝗽𝗹𝗮𝗻 𝗮𝗹𝗶𝗴𝗻𝗲𝗱 𝘄𝗶𝘁𝗵 𝗜𝗕𝗠'𝘀 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗿𝗼𝗮𝗱𝗺𝗮𝗽.𝟯. Developed and implemented a 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝘁𝗼 𝗺𝗶𝗴𝗿𝗮𝘁𝗲 𝗮 𝗰𝗼𝗺𝗺𝗮𝗻𝗱 𝗰𝗲𝗻𝘁𝗲𝗿 𝗼𝘃𝗲𝗿𝘀𝗲𝗲𝗶𝗻𝗴 𝟭𝟲 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀, improving operational efficiency by reducing monitoring alerts and work volume by 30% within 4 weeks, while enhancing customer experience with 24x7 monitoring and fewer high-priority incidents.𝟰. Devised a strategy to deploy 𝗦𝗔𝗣 𝗪𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗕𝘂𝗶𝗹𝗱𝗲𝗿, a self-intuitive learning system, to elevate the expertise of approximately 25,000 users in core SAP products. Created a 𝗖𝗼𝗺𝗽𝗹𝗲𝘅𝗶𝘁𝘆 𝗗𝗲𝗳𝗶𝗻𝗶𝘁𝗶𝗼𝗻 𝗙𝗼𝗿𝗺 (𝗖𝗗𝗙) to transition the program to managed services and was recognized by the Project Manager for successfully leading a cross-functional, diverse team.

Armonk, New York, Ny, Us

Established a 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗠𝗲𝗻𝘁𝗼𝗿𝗶𝗻𝗴 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗮𝗰𝗿𝗼𝘀𝘀 𝟳 𝗴𝗿𝗼𝘄𝘁𝗵 𝗺𝗮𝗿𝗸𝗲𝘁𝘀, managed the 𝗡𝗲𝘄 𝗛𝗶𝗿𝗲 𝗔𝘀𝘀𝗶𝗺𝗶𝗹𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 to support 100% year-over-year organizational growth, and launched a 𝗨𝗻𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀 function to foster collaboration with educational institutions.

Armonk, New York, Ny, Us

𝗦𝗰𝗮𝗹𝗲𝗱 𝘁𝗵𝗲 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝘁𝗲𝗮𝗺 𝗳𝗿𝗼𝗺 𝟱 𝗺𝗲𝗺𝗯𝗲𝗿𝘀 𝘁𝗼 𝟰𝟬 𝗺𝗲𝗺𝗯𝗲𝗿𝘀 𝘁𝗼 𝗮𝗱𝗱𝗿𝗲𝘀𝘀 𝘁𝗵𝗲 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗻𝗲𝗲𝗱𝘀 𝗼𝗳 𝟱𝟬𝟬𝟬+ 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀. Coached learning specialists in the Leadership, People Development and Operations practice. Managed recruitment, performance and evaluation of the employees.

Armonk, New York, Ny, Us

𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗱 𝗮𝗰𝗰𝗼𝘂𝗻𝘁 𝗱𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱 𝘁𝗼 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝗲 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗴𝗮𝗽𝘀 and 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗲𝗱 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗱𝗲𝘀𝗸𝘁𝗼𝗽 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝗺𝗮𝘅𝗶𝗺𝗶𝘇𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆, 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗴𝗿𝗼𝘄𝘁𝗵. These efforts contributed to account’s selection for the prestigious ‘𝗚𝗲𝗿𝘀𝘁𝗻𝗲𝗿 𝗔𝘄𝗮𝗿𝗱 𝗳𝗼𝗿 𝗖𝗹𝗶𝗲𝗻𝘁 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲’, IBM's highest recognition for dedication to client success.

Armonk, New York, Ny, Us

Conducted 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗮𝗻𝗱 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴, performed 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝗮𝘂𝗱𝗶𝘁𝘀, 𝗰𝗼𝗮𝗰𝗵𝗲𝗱 𝘁𝗲𝗮𝗺 𝗺𝗲𝗺𝗯𝗲𝗿𝘀 and 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁. 𝗖𝗼𝗻𝗳𝗲𝗿𝗿𝗲𝗱 𝘄𝗶𝘁𝗵 ‘𝗜𝗕𝗠 𝗜𝗻𝗱𝗶𝗮 𝗦𝗽𝗲𝗰𝗶𝗮𝗹 𝗔𝘄𝗮𝗿𝗱’ for improving the first call resolution of the service desk by 5% and supporting the organization certification to BS15000/ IS2000.

Armonk, New York, Ny, Us

Provided 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁; 𝗰𝗼𝗻𝗰𝗲𝗽𝘁𝘂𝗮𝗹𝗶𝘇𝗲𝗱 𝗮𝗻𝗱 𝗰𝗿𝗲𝗮𝘁𝗲𝗱 𝗮𝗰𝗰𝗼𝘂𝗻𝘁 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻, which was used to address client’s process and technical queries.

San Francisco, California, Us

𝟭. Engaged in defining the 𝗗𝗮𝘁𝗮 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻, 𝗕𝗼𝗱𝘆 𝗼𝗳 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲, and in the development of a wider Data Science related activities within The Open Group. 𝟮. 𝗖𝗼-𝗮𝘂𝘁𝗵𝗼𝗿𝗲𝗱 𝗜𝗕𝗠 𝗢𝗽𝗲𝗻 𝗚𝗿𝗼𝘂𝗽 𝗗𝗮𝘁𝗮 𝗦𝗰𝗶𝗲𝗻𝘁𝗶𝘀𝘁 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 for IBM and the industry. Received a letter of recommendation from Chief Analytics Officer of IBM for the contribution to conceptualize IBM - Open Group Data Scientist Certification. 𝗜𝗕𝗠 𝗪𝗼𝗻 “𝟰𝘁𝗵 𝗔𝗡𝗡𝗨𝗔𝗟 𝗦𝘁𝗲𝘃𝗶𝗲® 𝗔𝘄𝗮𝗿𝗱𝘀” 𝗶𝗻 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗼𝗿 𝗦𝗸𝗶𝗹𝗹𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝘆.

Mckinney, Tx, Us

Adjunct Faculty for the Data Science Certificate Series at Collin College's Continuing Education department, 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗶𝗻𝘀𝘁𝗿𝘂𝗰𝘁𝗶𝗼𝗻 𝗶𝗻 𝗔𝗜 𝗮𝗻𝗱 𝗣𝘆𝘁𝗵𝗼𝗻 𝘁𝗼 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀, focusing on practical applications and real-world projects over the past four years.

Toronto, Ca

𝗥𝗲𝘃𝗶𝗲𝘄 𝘀𝘂𝗯𝗺𝗶𝘁𝘁𝗲𝗱 𝗮𝗯𝘀𝘁𝗿𝗮𝗰𝘁𝘀 to ensure alignment with conference themes, uphold quality standards, provide constructive feedback, organize presentations 𝗳𝗼𝗿 𝗼𝗽𝘁𝗶𝗺𝗮𝗹 𝗮𝘂𝗱𝗶𝗲𝗻𝗰𝗲 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝘀𝗵𝗮𝗿𝗶𝗻𝗴, and oversee the peer review process.

Tempe, Az, Us

𝟭. Conducted an 𝗮𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝘀𝘁𝘂𝗱𝘆 𝘁𝗼 𝗽𝗿𝗲𝘃𝗲𝗻𝘁 𝗯𝗶𝗸𝗲 𝘁𝗵𝗲𝗳𝘁, providing actionable insights for Urban Planning and Police Departments to enhance decision-making processes.𝟮. Authored thought leadership pieces on "𝗧𝗵𝗲 𝗜𝗺𝗽𝗮𝗰𝘁 𝗼𝗳 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝗶𝗻 𝗛𝗶𝗴𝗵𝗲𝗿 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻" and "The Payback Period of Educational Attainment."𝟯. Developed a 𝗺𝗼𝗯𝗶𝗹𝗲 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗺𝗮𝗿𝗸𝗲𝘁 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 𝗱𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱 tailored for CXO-level decision-makers.𝟰. Designed and implemented a 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗺𝗼𝗱𝗲𝗹 𝘁𝗼 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗲 𝘁𝗵𝗲 𝘀𝘂𝗽𝗽𝗹𝘆 𝗮𝗻𝗱 𝗱𝗲𝗺𝗮𝗻𝗱 𝗼𝗳 𝗔𝗿𝘁𝗲𝗺𝗶𝘀𝗶𝗻𝗶𝗻, a WHO-recommended malaria treatment.𝟱. Predicted forest cover types for 565,892 records, achieving a 𝗞𝗮𝗴𝗴𝗹𝗲 𝗿𝗮𝗻𝗸𝗶𝗻𝗴 𝗼𝗳 𝟰𝟯𝟯.

Masters, Business Analytics

Post Graduate Diploma, General Management

Bachelor Of Science, Mathematical Science

Senior School