Neeraj Singh ✔️ Email & Phone Number

Mumbai, Maharashtra, India

Acted as customer's voice within the organization by staying aware of customer needs and providing valuable feedback internally. • Directed projects and keep teams updated on how assignments were progressing to encourage team involvement in solution development. • Became customers trusted advisor by driving the adoption of company products with a focus on achieving desired business outcomes. • Facilitated regular meetings with stakeholders to address formal agendas, meeting minutes and action item follow-ups. • Provided timely and accurate answers to inquiries and resolved customer concerns by making and following through with realistic commitments. • Supported customers through implementation, adoption, renewal and growth to drive long-term success and value. • Managed service escalation by identifying issues, containing impact on clients and addressing issues until brought to resolution. • Managed all stages of new client onboarding with meaningful communication to garner all relevant information for required documentation. • Controlled workload consisting of multiple customers in various onboarding phases while maintaining focus and attention to detail. • Directed customer product and service adoption to deepen customer utilization and identify new opportunities. • Developed documentation of practices for all customer interactions to understand customer challenges, expectations and success measures. • Identified opportunities for improvement through documentation, training or procedural changes to coordinate solution execution. • Developed best practices for new customers onboarding to smooth customer experiences by putting structure and processes into place. • Functioned as first point of contact for clients to provide dedicated support and initial troubleshooting and secure onboarding commitments. • Educated community customers on company values, processes and best practices to promote business brand.

Mumbai, Maharashtra, India

• Built collaborative working relationships with project teams. • Reported project status and financial updates to stakeholders and collected feedback. • Delivered presentations and briefings to senior teams and incorporated changes into project workflows. • Managed client expectations with professional, considered approach to projects. • Led and motivated project team to meet and exceed project KPIs. • Identified future capacity and capability needs for successful project planning. • Reviewed performance against targets, appropriately identifying and managing risks and opportunities. • Designed and implemented robust implementation plans for cross-functional programmers and kept tasks compliant with expected outcomes. Applied expertise in project management methodologies to keep teams aligned through collaborative approaches. • Communicated progress updates to various stakeholders to secure further funding for project activities. • Oversaw operational aspects of projects, staffed project teams and directed activities to achieve budget targets. • Enforced set quality standards to deliver key objectives and project KPIs. • Controlled expenditures by regulating change requests and project activities to decrease overruns and delays. • Developed and monitored implementation strategies by creating project schedules and work plans. • Applied successful project management techniques to enable project delivery within budgetary and time constraints. • Utilized in-depth knowledge of client contracts to define project scope, objectives and delivery. • Contacted clients and scheduled handover sessions before coordinating project handovers to guarantee snag-free completion.

Mumbai, Maharashtra, India

• Day-to-day activity to see the controller/ AgileConnects hardware health & coordinate with field engineer to servicing for controller. • Implementation of RS485 network and WiFi network Configuration of Linux. • Windows Configuring DHCP and DNS on Linux. • Windows Installation of configuration of Routers • NAT and port. • Data Analysis of Energy Consumption. • Daily, Weekly & Monthly Energy Saving Report. • Meter Data Acquisition System. • All Type of Electrical Meter Installation. • Assets Mapping - Electrical Distribution System and Consumers. • Meter Testing for Industrial and domestic consumers • Meter Data Analysis. • Maintenance 1 phase and 3 Phase system. • Studying drawings and understanding before execution • Knowledge of Chiller, AHU, VAV’s, VRV/VRF, Inverter Ductable, Fixed Speed Ductable & Split/Cassette AC. • Knowledge of MODBUS Communication system.

Mumbai, Maharashtra, India

Travel All India as Per Project Requirements. • Excellent verbal and written communication skills • Passion for Technology & customer support • Demonstrable ability to work in fast-paced, technical, cross functional environment • Cross-Team collaboration • Team Oriented • Ability to logically prioritize tasks and schedule work accordingly • Technical Skills: • Knowledge of Instrumentation & control systems • Knowledge of electrical, semi-conductor, Micro Controllers • Knowledge of communication systems • Knowledge of Energy Management System • Knowledge Electrical Maintenance (1&3 Phase) • Understanding of HVAC Automation

Haridwar, Uttarakhand, India

Tuubo Generator

Bachelor Of Technology - Btech, Electrical Engineering, A

Diploma, Electrical Engineering, A

Activities and Societies: Cricket, NCC