Neerja Juneja Bajaj Email & Phone Number

Boston, MA, US

Bethesda, MD, US

ProductMindful.com

New York, NY, US

New York, US

• Built a customer-first product management team to focus on scale, transformation and profitability Built a customer-first product management team to focus on scale, transformation and profitability in a privately-owned.
• Increased operational margins by 35% by using sensors (Pello) that deploy edge AI/ML to digitize and connect waste management processes and analytics.
• Increased Sustainability services revenue by 5x, from 200k to 1M in 6 months through focused definition of company's vision, productization of services and Social Media Engagement.
• Decreased customer ticket volume by 2x by providing a web and mobile app, optimization of customer journey and voice of the customer program.
• Built an agile framework with data driven product roadmap and prioritization.
• Leaving to pursue more product related work.

Morristown, New Jersey, US

• Responsible for Customer Journey, Revenue Enablement, Delivery Velocity, Portfolio Management
• Set up a Cloud Enablement team to develop the framework and drive go to market in a repeatable, efficient, and automated manner.
• Drove customer experience, journey, and optimization - from awareness to growth across various stages of product enablement - offer definition, sales, service delivery, support, and customer success, using data and.
• Led development and adoption of common cloud services framework to support customer lifecycle.

Morristown, New Jersey, US

• Responsible for OneCloud Unified Communication and Digital first, AI integrated Private Contact Center solution.
• Worked as the GM for the offer, defining the offer, optimizing delivery, driving knowledge transfers, security and compliance certification, platform, and feature roadmap.
• Responsible for revenue target of 200M in 5 years.
• Reduced solution delivery time by 50% through automation, definition, and process optimization.

Basking Ridge, NJ, US

• Led a high-caliber product team to design, develop and successfully launch OneTalk, first enterprise business product for Verizon Wireless, on track to meet its revenue projections of 100M per year by 2020; managed.
• Championed customer’s viewpoint by collecting and analyzing feedback from multiple touchpoints and increasing mobile application rating by two points in one year.
• Optimized pricing plan and Go to Market (GTM) strategy in partnership with Marketing and Sales to grow the B2B sales channel revenue by 3% month over month in 2018.
• Innovated new business opportunity in healthcare vertical.
• Incorporated Agile methodology for inhouse and vendor development which provided transparency, delivery predictability and enabled launch of five major feature enhancements within 18 months post initial product. launch.

Basking Ridge, NJ, US

• Designed and development of SaaS based product, an innovative joint enterprise product offering between Verizon and CISCO, deployed, and offered as public cloud solution with a worldwide customer base and current.
• Increased overall product revenue by 3% by introducing web-portal to enable customer self-service and feature based billing.
• Enabled on-time launch, securing Verizon a position in top right of Gartner’s Collaboration Services quadrant.

Basking Ridge, NJ, US

Re-invented the end-to-end product, architecture and process for Verizon’s VoIP offering; oversaw business process and SLA improvements to drive growth for an existing product with 250k subscribers. Process and system efficiencies were adopted for all enterprise product space saving company over 1B in capital expenditure.