Digital Transformation: - Lead digital transformation initiatives to enhance business processes, improve customer experiences, and drive operational efficiencies. I identify and leverage emerging technologies to accelerate these efforts and collaborate with business units to define digital transformation goals and develop actionable plans.Cloud Strategy and Management: I work closely with businesses to identify solution requirements and key scenarios for future cloud-based solutions. I… Show more Digital Transformation: - Lead digital transformation initiatives to enhance business processes, improve customer experiences, and drive operational efficiencies. I identify and leverage emerging technologies to accelerate these efforts and collaborate with business units to define digital transformation goals and develop actionable plans.Cloud Strategy and Management: I work closely with businesses to identify solution requirements and key scenarios for future cloud-based solutions. I enable the cloud journey by analyzing total cost of ownership (TCO), creating business cases, and leveraging the Cloud Adoption Framework to make cloud transformations seamless. Additionally, I analyze existing application and IT service portfolios to create asset migration, transformation, and automation roadmaps, and support architecture.IT Project Management:-I act as the primary point of contact for all project-related communications, ensuring stakeholders are informed of progress and decisions. I provide technical leadership for digital projects and IT applications, manage resources across various IT streams such as cloud platforms, networks, system engineering, DBA services, and IT support teams. Iidentify potential project risks and develop mitigation strategies to ensure smooth project delivery.Client Onboarding: Serving as the Technology single point of contact for new clients. Work closely with client business and tech teams to gather and document functional and technical requirements. Creates clear and detailed specifications that guide the implementation and configuration of the systems/networks/Cloud infra/solution development.Incident and Change Management: Oversee change management and problem management processes to minimize service disruptions and improve incident response and resolution. Show less

IT Infrastructure Service Strategy- Design, develop and maintains the IT Infrastructure Service Road map, ensuring that IT capabilities continually support the overall business’s goals and objectives.Develop and implement IT service strategies, policies, and procedures to ensure efficient service delivery.Prepare Annual IT Infrastructure Service Transformation Plan for the Departments along with the IT procurement plan. Strategize IT disaster recovery, Manage and oversee the… Show more IT Infrastructure Service Strategy- Design, develop and maintains the IT Infrastructure Service Road map, ensuring that IT capabilities continually support the overall business’s goals and objectives.Develop and implement IT service strategies, policies, and procedures to ensure efficient service delivery.Prepare Annual IT Infrastructure Service Transformation Plan for the Departments along with the IT procurement plan. Strategize IT disaster recovery, Manage and oversee the Business Continuity Plan and implementation of the technology infrastructure.IT Service Management & Operations- Manage the IT service desk, ensuring timely response and resolution of user issues and requests.Implemented incident management and problem resolution processes to minimize service disruptions.Ensured that core IT Infrastructure, Internet and Cloud based services are monitored, remediated, supported to agreed SLAs so that business operations can rely on a high degree of service availability.Led IT Infrastructure partner teams and accomplishes business results by aligning staff performance plans to operational plan objectives. Infosec & Governance- Led Implementation and certification of ISO27001:2013 (ISMS) for QDegrees. Designed and enforced information security policies within the business by relevant risk assessment & management.Provide leadership, direction and guidance in assessing and evaluating information security risks and monitor compliance with security standards and appropriate policies.Software/ SaaS based Product Development- Led over 12+ SAAS product development and team of Software & Mobile App developers. Responsible for Complete software product ownership with product roadmap, vision, conceptualization, wire-framing, process flow, Market Research, gathering user stories and BRD\FRD.Drove the high-quality software\mobile app development and enterprise-wide implementation projects for major clients including: Show less

IT Strategy and Planning: -I develop and implement IT strategies aligned with the organization's rapid growth. I conduct regular assessments of IT needs and recommend improvements or upgrades to the VP of Technology. Additionally, I plan and manage IT budgets, ensuring cost-effective and efficient use of resources and technology infrastructure.Infrastructure Management:-I oversee the installation, configuration, maintenance, and support of IT infrastructure. I… Show more IT Strategy and Planning: -I develop and implement IT strategies aligned with the organization's rapid growth. I conduct regular assessments of IT needs and recommend improvements or upgrades to the VP of Technology. Additionally, I plan and manage IT budgets, ensuring cost-effective and efficient use of resources and technology infrastructure.Infrastructure Management:-I oversee the installation, configuration, maintenance, and support of IT infrastructure. I successfully migrated from traditional telephony systems to the Czentrix contact center to handle 15,000 admission calls daily, integrating ERP and CRM for an omnichannel experience for parents and students. I deployed VOIP telephony across 30+ centers/offices in India to streamline administration, billing, admission processes, and internal communication.Software and Systems Management: - I evaluate, select, and implement software solutions that meet the needs of the Organization. I oversee the development and maintenance of university websites, intranet, and other digital platforms. Additionally, I ensure software licenses are up-to-date and comply with legal requirements.Security and Compliance:-I develop and enforce IT security policies and procedures to protect sensitive data. I ensure compliance with relevant regulations and standards and monitor and respond to security incidents and breaches.Project Management: -In my current role, I lead IT projects from inception to completion, ensuring they are delivered on time and within budget. I coordinate with various departments to understand their IT requirements and provide suitable solutions. Additionally, I prepare project documentation, including plans, timelines, and status reports.Vendor Management: -Manage relationships with external IT vendors and service providers. Negotiate contracts and service agreements to ensure Organization's favorable terms and conditions. Show less

BFSI Project Manager: - I served as the single point of contact for onboarding and managing Indian Public banks IT projects. I assessed project requirements and collaborated with in-house manufacturing and vendor teams to prepare Bills of Materials (BOM). I worked with the presales team to respond to government RFPs and provide technology solutions. Additionally, I planned and deployed servers, networks, and end-user computing in new branches according to the go-live plans of… Show more BFSI Project Manager: - I served as the single point of contact for onboarding and managing Indian Public banks IT projects. I assessed project requirements and collaborated with in-house manufacturing and vendor teams to prepare Bills of Materials (BOM). I worked with the presales team to respond to government RFPs and provide technology solutions. Additionally, I planned and deployed servers, networks, and end-user computing in new branches according to the go-live plans of public banks across Rajasthan. I managed the service desk for over 100 bank branches, addressing IT infrastructure issues, and collaborated with senior stakeholders of Indian public banks for project planning, resolving critical issues, and enhancing end-user experience across their branches.As Project Manager for the Government of Rajasthan's Digital Initiative:- I led the Arogya Online Project, a 12 crore initiative to transform government hospitals in Udaipur. I oversaw the establishment of a data center from scratch and laid fiber and LAN networks across multiple departments and remote hospital sites.I deployed over 500 endpoints and provided training to doctors and staff on using the digital app for patient records management and data entry. Additionally, I managed an end-user service desk to support doctors and staff with IT issues. Show less

I ensured system user permissions were authorized and conducted monthly audits to verify correct usage.I provided the highest possible IT service to agreed standards and best practices, working with business management to expedite access and better utilization of informationHandling hotel s large Wi-Fi network, Configuring and maintaining NORTEL EPABX.I handled guest IT queries with minimal risk, improving guest satisfaction, and ensured compliance with brand standards for guest and business… Show more I ensured system user permissions were authorized and conducted monthly audits to verify correct usage.I provided the highest possible IT service to agreed standards and best practices, working with business management to expedite access and better utilization of informationHandling hotel s large Wi-Fi network, Configuring and maintaining NORTEL EPABX.I handled guest IT queries with minimal risk, improving guest satisfaction, and ensured compliance with brand standards for guest and business services.Worked on FCs win suite, a telephone and calling system for hotel.Upgrading and software s patching for systems and management of 80+ endpoints across hotel Backoffice operations. Management, Performing Upgrades & Configuration of apps like POS-point of sale Linux based app, Opera PMS(Property Management system and other critical apps under guidance of IT manager. Management of Active Directory, McAfee 8.0, WSUS, DHCP, on premises Exchange servers. Assisted IT manager in various Audits like ISO27001, PCI DSS & other security audits of hotel. Show less

I managed server operations and oversaw a technical support desk dedicated to handling exam solution support queries. I was responsible for managing CCTV, biometric, IRIS, face recognition, CBT, and RPS software solutions to ensure the smooth conduct of exams. Additionally, I conducted IT infrastructure audits at exam centers, developed network diagrams, and managed security protocols to maintain the integrity and reliability of the exam processes.Vendor management of outsourced software… Show more I managed server operations and oversaw a technical support desk dedicated to handling exam solution support queries. I was responsible for managing CCTV, biometric, IRIS, face recognition, CBT, and RPS software solutions to ensure the smooth conduct of exams. Additionally, I conducted IT infrastructure audits at exam centers, developed network diagrams, and managed security protocols to maintain the integrity and reliability of the exam processes.Vendor management of outsourced software services for CBT, RPS, Applications, CMS, OSM, Websites, any other customized software/app required for consumption Managing and preparing servers for online exam. Manage all access to users account, file, print, email servers, and Network applications. Troubleshoot computer/network, Internet and email problems for users.Installed Third-party vender operating systems, applications, service packs etc. Show less

• To maintain network of 35 computers.• To maintain WI--FI network for administrative use by implementing encryption like wep or wpa. • Managing User accounts using Active Directory • Responsible for designing and implementation of customers network infrastructure.• Help negotiate hardware, software, and circuit contracts for customer.• Install Hardware: NICS, Hard Drive, and Modem.• Analyzed LAN to determine what were the major problems and improvements needed to be… Show more • To maintain network of 35 computers.• To maintain WI--FI network for administrative use by implementing encryption like wep or wpa. • Managing User accounts using Active Directory • Responsible for designing and implementation of customers network infrastructure.• Help negotiate hardware, software, and circuit contracts for customer.• Install Hardware: NICS, Hard Drive, and Modem.• Analyzed LAN to determine what were the major problems and improvements needed to be made to the network infrastructure.• Troubleshooting, installation, and support of Software/Hardware for desktop systems, and LAN for LAB users. Show less