Providing the greatest satisfaction through cost effective solutions.Goal oriented sales manager with exceptional track record of establishing client base via collaboration through direct and indirect sales, successfully expanded the business by 30% with billings in the range of $1M to $3M as well as developing sales and marketing strategies. My key objectives are directed towards driving increased savings to clients as well as responsibility for increasing value thorough promotion of… Show more Providing the greatest satisfaction through cost effective solutions.Goal oriented sales manager with exceptional track record of establishing client base via collaboration through direct and indirect sales, successfully expanded the business by 30% with billings in the range of $1M to $3M as well as developing sales and marketing strategies. My key objectives are directed towards driving increased savings to clients as well as responsibility for increasing value thorough promotion of hotel programs.• Led management of several hotel programs like Fed Rooms & DOD Preferred Lodging Program, etc.• Subject Matter Expert for ELA (Emergency Lodging Assistance) funded by Federal Emergency Management Agency• Sought and implemented group leads from the travel agencies and third-party sourcing companies • Championed comprehensive presentations for travel agents towards promotion of hotel programs• Evaluated sales contracts for any inaccuracies of lodging related items• Solicited and analyzed RFPs ensuring the hotel meets/exceeds revenue/profit goals and expectations• Identified and analyzed client goals and delivered exceptional client support to build customer loyalty and client base• Strategized with senior management to implement several viable sales leads derived through proactive networking events• Represented Western Brand in various trade and industry organizations Show less

• Managed day to day operations of all branches and call centers to ensure efficient & economical use of travel services• Provided report, evaluation and recommendations on gathering and analyzing customer feedback, monitoring and analyzing call center performance, working E Travel Solutions (ETS) and Travel Service Solutions (TSS) vendors to ensure and maintain system performance • Conducted on-line presentation and develop training programs for government travelers and travel… Show more • Managed day to day operations of all branches and call centers to ensure efficient & economical use of travel services• Provided report, evaluation and recommendations on gathering and analyzing customer feedback, monitoring and analyzing call center performance, working E Travel Solutions (ETS) and Travel Service Solutions (TSS) vendors to ensure and maintain system performance • Conducted on-line presentation and develop training programs for government travelers and travel arrangers• Served as an Account Manager to Dept of Justice, Dept of Health & Human Services & Dept of Homeland Security and many more agencies• Acquired and managed TMC services for Federal and DoD, provided cost efficient travel support • Group Travel services and Knowledge of the Federal Travel Regulation (FTR)• Liaison with the COTRs to integrate new sources of data collection and quality improvements• Strong knowledge of International fares, route constructions and tariffs Show less

• Supervised a staff of over fifty agents, with great emphasis on customer service and quality control• Accurately and efficiently handled the preparation of scheduling, hiring and training new employees. Maintained all aspects of office maintenance of office supplies and equipment • Responsible for generating new accounts for the company, building lasting relationships and driving business with a variety of government contacts throughout the country