Team Lead
• Demonstrated leadership and teamwork through mentoring a team of 25 data entry experts to ensure accurate data collection, validation, and reporting.• Performed root cause analysis and implemented quality control measures and automation tools to boost the quality of data collection by up to 90%.• Collaborated cross-functionally with the Content Team, HR Team and IT Team to perform ad hoc analysis.• Developed dashboards using Google Sheets and Excel to monitor KPIs, resulting in a 20% increase in productivity.• Conducted training sessions to enhance the team's efficiency and productivity.