• 16 years of professional experience in various organizations with diversified skills requirement, execution, and leadership.• Highly successful track record of building and managing Partners and vendors.• Experience in Project management and execution • Experience in writing and editing content for a multi-channel environment, building content strategy, and promoting content through traditional and newer channels• Leadership exposure and experience in all phases of content creation and marketing from conceptualization to maintenance and archival.• Strong planning and project management skills to manage SMART City projects in PAN India• Go getter attitude to fix appointments and meet Politicians, Chief Ministers, Ministers and IAS officers regarding the offering and projects the company has to offer and involve in the tendering process.• Quick learner and adapt to the requirements of the business and the projects and execute within tight timelines• Have experience in handling the domestic as well as global partners, vendors, leaders and partners• Have Program managed on many smart city projects, command control centre (CCC) setup, Intelligent traffic management system (ITMS), Intelligent transport systems (ITS). Smart poles, CCTV & video intelligence systems, Surveillance, Drones, Data centre implementation, Solid waste management (SWM).• Experience in customer journey mapping and evaluation of customer experience across self-service channels. SKILLS Writing, Editing, Knowledge Management, Content Strategy, Customer Communication, Knowledge Gap Analysis, SEO, KCS, Team Building, Mentoring.

Notifying Clients Globally about any Destructions or Outage on any Products and data set and issue alerts using Venus Tool.Issuing , updating and resolving Alerts and Hot Topics in SiebelPart of the chosen best performers for the Pilot ProcessHandling Customer statements and service destruction notificationNotify the clients within the timeframe of Response

Siebel and CRM Experience: 4 yearsCompany Profile:Thomson Reuters is a global information company providing indispensable information tailored for professionals in the financial services, media and corporate markets. Reuters supply news - text, graphics, video and pictures - to media organizations across the globe. Experience within the Organization:Initial 6 months worked a News Support Analyst which covers 80% of Reuters business.Resolving queries of Clients for Reuters news globally via phone or Siebel applicationInteraction with Journalists and Editorial group globally.Worked with Real-time team for 4 months as knowledge enhancement process.Learnt usage and function of various Thomson Reuters products.Trained in Business Communication,Excel,Financial instruments; Providing second level data support for the clients globally.Manage the queue and fairly assign queries to the other analysts in the team.Resolve specific queries raised by the Customer Relation Managers in a timely manner adhering to quality standards.Conduct research on various instruments like equity, derivatives based on client requirements and provide appropriate resolutions.Identify the appropriate data group to forward any query requiring certain amendments in the databases.Provide updates to the team in a timely manner regarding the ongoing developmentsand changes.Train new analysts on various data sets...Supporting RDFD-Reuters Data Feed Direct product queries.Was seconded to the Real time Data Support for a period of four months and have a complete understanding of exchanges in these regions.Work on Siebel applicationsResearch on all kind of Financial instruments which includes Fixed income,Derivatives,equities