NA Partner Program Deal registration including validation to ensure compliance and eligibility of deal within defined SLA (service level agreement).Collaborate with Program Manager, Program Lead, and key program stakeholders.Supports day-to-day pre-sales Deal registration (e.g., deal validation and modification) and reporting of customer issues (e.g., specialized product builds, performance reports); handles multiple customer segments with low complexity.Helps resolve minimally complex customer issues (e.g., Deal status, validity) and proactively follows-up to assist external-facing customer service representatives.Resolves open deals (backlog) report issues of high complexityCompiles work and presents final deliverables.Produces analyses and reports using business applications.Contributes to continuous process refinement and improvement.Evaluates a variety of common business issues and recommends course of action.Enters sales data in a timely and efficient manner, maintaining documentation and records.

Working for the Partners to provide New business opportunity and to handle enquiries from partners and end users.Identifying areas for improvement in the process and making proposals for improvements.