•Handling All Kerala IFB Points(exclusive brand stores) * To achieve top line- Revenues as per budgets – category wise -to work towards secondary to drive primary from exclusive outletsTo Ensure billing of additives and accessories for all our stores with defined value and volume target.•To plan strategies for increasing footfalls of the exclusive stores.•To ensure profitability for both COCO and FOFO stores•To focus on 9 categories billing as per the budget.• Ensure Delighted Customer Experiences.•To.increase Audit Score - Score from customer feedbacks – google review and ratings, audits on store hygiene & ambiance, planograms followed and displays / POP placement as per agreed norms.• Frequent Connect wit Franchise, Service Franchise & Landlord of COCO stores.•To ensure manpower performance and productivity and to ensure store hygiene.•To ensure Training and development of team CSR’s .• MOPs adhered – Maintain MOP as per the company directive.• Display Planograms followed - Displays to be followed as per display matrix.•To Plan Marketing activity along with the marketing manager and ensure that the same is executed for the exclusive outlets to drive traffic with high conversion. ROI driven marketing activities.•To ensure that all the mapped stores are renovated as per the latest store format.•To ensure opening new stores based on the mapped market potential.• Closing issues – appointment of CSR, operational, finance, billing, delivery, cashback, etc all issues to be addressed and closed on priority basis.

• Responsible for the overall Sales and Operations of MBU’s across Kerala.• Handling manpower strength of 3 Regional Managers and 50 Zonal Officers.• Recruitment of Zonal Officers in support with HR and provide training to the manpower.• Creating strategies with management and developing policies that will correlate with strategies.• Implementing effective processes and standards.• Develop, implement, and review operational policies and procedures.• Help promote a company culture that encourages top performance and high morale.• Oversee Operations budgeting, reporting, planning, and auditing.• Work with the board of directors to determine values and mission, and plan for short and long-term goals.• Identify and address problems and opportunities for the company.• Build alliances and partnerships with other organizations/Vendors.• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.• Drive sales through Regional Managers including MBU Onboarding, Collection and Customer relation.• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs

•• Responsible for and managing day to day operations, sales ,service and end to end activities of Company Retail Stores and ensuring out of office calls as per need of the team as defined in the sales & service activity management.• Responsible for managing the stores profitability, ensuring high quality service & Customer Relationship Management.• Ensure TNPS score which indicates customer satisfaction & achievement of Overall Store’s Multi-products targets by generating business through cross- sell, cross-serve and upsell.• Cash collection management.• Key Customer Relationship Management & Supervision and managing customer complaints and increasing brand loyalty.• Inventory & Stock Handling.• Recruitment, Training & motivation of sales officer and Customer relation executives and to ensure productivity.

• Responsible for Handling both Sales and Service Activities of 12 Franchisees in Calicut and 10 Franchisees in Kochi.• Accountable for driving sales growth within existing business relationships and acquiring new business opportunity within the defined territory through Channel Sales along with direct Customer Engagements and Customer Service.• Responsible for the entire gamut of lead management, sales, customer service and business development for the region allotted through franchisees. • Manage, prospect, qualify and develop key relationship with existing and/or potential partners, specifically with partner decision makers and relevant executives.• Strong Product and technical understanding, understand in detail the customers’ business pain points and technology requirements, and to articulate value propositions at all levels.• To allocate targets to Channels and split them to each CRE/Sales Officer & track/review the progress and take necessary step to improve the productivity and quality of sales and service.• Client acquisition campaigns, consultative selling and lead generation to acquire new customers and retain existing customers.• Increasing Postpaid Net ads and reducing churn by achieving Sales Targets & Service Parameters assigned to the territory.• Ensuring Recruitment, Training & Productivity of Field executive/Telesales executive/Front Office Executive and Channel Partners.• Ensuring day to day activities of Channel management, team management and sales management and ensuring out of office calls as per need of the team as defined in the sales activity management.• Infra Additions and Channel onboarding & Ensure Channel Partner Profitability

-Providing Enterprise Business Solution to SME Segment with partnership with Du Telecom.Driving and handling sales of DSA’s.-Coordinating the Channel activities with Du.-Managing the sales process for new prospects, from initial contact through to closure. -Dealing with customer enquiries face to face, over the phone or via email. -Contacting prospective customers and discussing their requirements. -Reporting business trends and area performance to the Sales Head. -Developing & maintaining successful business relationships with all prospects.-Identifying what customers want. -Planning and organizing the day to ensure all opportunities are maximized.-Developing a full understanding of the business market-place.

• Channel/Franchise prospecting, onboarding, Training & Development of Channel partners and Associates.• Driving and handling Retail and B2B sales of Franchisee Channels & Direct Sales Agents’.• Managing the sales process for new prospects, from initial contact through to closure. • Achieve defined sales targets through a consistent sales effort by establishing daily, weekly and monthly sales plan and prioritize and schedule activities so that targets are met.• Maintain proper lead management funnel in effective way which leads to closure of sales.• Planning and organizing the day to ensure all opportunities are maximized.• Developing a full understanding of the business market-place.• Customer satisfaction and after sales service.• Ensuring ROI of the Channel Partners.

-New Product Promotion-Acquiring Customers-Conducting daily events and activities-Achieving daily Targets