Neethu Ignacious Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

India

• Created and configured the enterprise applications like Oracle Peoplesoft and Oracle Integration Cloud instances. • Installed PeopleSoft application software and third-party tools and build web, application and process server instances and performed troubleshooting to identify and resolve issues during implementation.• Monitored system performance of the applications and engaged network and server team for performing network, server, and operating system updates and escalated product issues with Oracle support team and worked to solve problems.• Collaborated with backup administrators to execute, maintain, and test database and server backups.• Supported the application development team by troubleshooting issues in production and non-production environments and performed instance migrations

India

Role: System Analyst • Ensured on-call, email & chat support to customers & business clients in the organization.• Resolved various IT problems like desktop/laptop hardware & software issues, authentication and access-related, external collaboration servicing tool and configuration issues with mobile device management and web conferencing services.• Monitored the team's assignment queue and distributed the workload to team members. • Implemented daily reports on various categories and shared with the team manager to maintain the operational support activities.• Achieved a 99% customer satisfaction score adhering to the service-level-agreement (SLA) during the team’s entire tenure.• Entrusted by the organization in training six newly onboarded resources in the team and supervised their works for one month, resulting in a more excellent customer satisfaction score of 80%.

Postgraduate Degree, Artificial Intelligence And Machine Learning

Bachelor Of Technology - Btech, Computer Science